Service Desk Dispatch Coordinator

Black Equipment Co Inc • Evansville, IN

2d • $20 - $25

About The Position

Black Equipment Company is seeking a motivated, organized, and detail-oriented Service Desk Dispatch Coordinator to support daily service department operations. This administrative lead coordinates and dispatches technicians’ work, keeps service documentation and repair orders accurate and current, and communicates with technicians, team members, and customers. The role suits a highly organized multitasker who can manage competing priorities in a fast-paced environment, solve problems proactively, and deliver strong customer service. The company specifically seeks someone who has supervised tradespeople, rather than only supported them.

Black Equipment Company is an authorized Hyster and Yale dealer. The company reports substantial growth, including an employee-count increase of more than 30%, and describes its workplace as safe, encouraging, and inclusive.

Requirements

• Comfort handling scheduling, work orders, timekeeping, and direct supervision.
• Strong organizational skills and ability to manage multiple tasks and priorities simultaneously.
• Excellent verbal and written communication skills.
• Computer efficiency with software including Microsoft Excel and Outlook.
• Ability to work independently and as part of a team.

Nice To Haves

• Prior experience in dispatching and/or service coordination.
• Experience supervising hourly shop or field trades, such as mechanics, welders, technicians, or equivalent trades.

Responsibilities

• Coordinate, schedule, and dispatch daily work assignments for technicians.
• Communicate professionally with technicians, team members, and customers to maintain a smooth workflow.
• Ensure internal and customer-facing service documentation is accurate, complete, and properly processed.
• Maintain and manage repair orders and quotes, ensuring they are opened and closed in a timely manner.
• Provide administrative support to the service department, including answering phones and assisting customers.
• Maintain a clean, organized, and professional office environment.

Benefits

• Competitive compensation of $20–$25 per hour based on experience.
• Health, dental, vision, and prescription drug coverage.
• Flexible Benefits Plan.
• 401(k) with company participation.
• Life and disability insurance.
• Paid holidays.
• Paid time off.
• Weekly pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed