Service Dispatch Coordinator
About The Position
The Service Dispatch Coordinator serves as the voice for Quick Servant when handling emergency and non-emergency service calls. Each coordinator is the communication link between the partner requesting service and the Service Technicians. Quick Servant Co., Inc. is a leading commercial service provider specializing in heating, cooling, and ventilation services, as well as commercial refrigeration and building maintenance. With over 45 years of experience in the Baltimore Washington area, we are dedicated to providing exceptional service while fostering growth and development for our team. We are seeking a Customer Service Dispatcher to join our dynamic team in Columbia. In this role, you will play a crucial part in ensuring efficient routing and scheduling of our service technicians. Your contributions will be vital to maintaining our high standards of customer satisfaction and operational excellence. This position is on site.
Requirements
- Proven experience in customer service, dispatching, or logistics management.
- Strong communication skills with the ability to interact professionally with clients and team members.
- Knowledge of fleet management practices.
- Ability to analyze data for operational improvements.
- Excellent organizational skills with attention to detail.
Nice To Haves
- Familiarity with GPS technology is a plus.
- Familiarity with the Restaurant industry is a plus.
Responsibilities
- Coordinate daily dispatching of service technicians to ensure timely response to customer needs.
- Utilize transportation management systems to optimize routing and scheduling.
- Communicate effectively with technicians and customers to provide updates and resolve issues.
- Monitor fleet performance and manage logistics for efficient operations.
- Maintain accurate records of dispatch activities and service requests.
- Collaborate with team members to improve dispatch processes and efficiency.
- Analyze data to identify trends and enhance service delivery.
- Ensure compliance with safety regulations and company policies.
Benefits
- 100% company paid Medical, Dental, Vision and Life Insurance
- Paid major holidays.
- Paid sick leave and vacations.
- Matching 401K
- Unlimited opportunities for growth
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
