Maintenance Supervisor - Livano Kemah

Gallery Residential•Kemah, TX

About The Position

The Service Director oversees and performs technical and mechanical work to ensure that the property's interior and exterior buildings, grounds, amenities, and common areas meet company standards for cleanliness, appearance, safety, and functionality. The role leads and directs the maintenance process performed by Service Team members, completes maintenance tasks, and helps ensure the community is ready for residents and prospective residents. The Service Director works with on-site team members to prioritize solutions, manage projects and change, and understand and address resident and stakeholder needs. The position also supports community service and professional development through participation in community and industry activities. The role is scheduled for 40 hours during a regular work week. Hours vary by site, and the Service Director must be able to work a flexible schedule that includes on-call coverage during evenings, weekends, and holidays. Work takes place both inside and outside apartment buildings and throughout property amenities, with frequent exposure to outdoor elements that may be unpleasant or hazardous. Routine travel may be required to assist properties, attend training, or participate in business meetings.

Requirements

Two to three years of apartment maintenance experience or equivalent.
Employment history demonstrating knowledge and skills in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment, and measuring devices.
Working knowledge of OSHA standards and MSDS regulations.
High school diploma or GED.
EPA Type I and II or Universal certification for refrigerant recycling.
Valid Certified Pool Operator or Certified Spa and Pool Operator certificate.
Certifications required by applicable state and local jurisdictions.
Current valid driver's license.
Skills sufficient to lead, direct, and oversee the maintenance process performed by Service Team members.
Ability to read, write, and communicate effectively with internal team members and external visitors and answer questions about department operating policies.
Basic mathematical skills to add, subtract, multiply, and divide whole numbers, decimals, and fractions.
Ability to apply logical thinking and common sense to define and correct problems and follow written, oral, or diagrammed instructions.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Ability to meet the position's physical demands, including accessing all parts of the property, working indoors and outdoors in all weather conditions, walking extended distances, navigating stairs, and lifting or maneuvering up to 50 pounds independently and up to 150 pounds with assistance.
Ability to work in a stressful environment and work peacefully with coworkers and residents.
Ability to work a flexible schedule, including on-call coverage during evenings, weekends, and holidays.

Nice To Haves

College or technical degree.
Property management system experience.

Responsibilities

Complete and assist with service-request work orders by diagnosing problems and making repairs in accordance with company policies, procedures, safety standards, and code requirements.
Oversee and complete the make-ready process for vacant apartments, including pre-move-out inspections, punch lists, vendor and contractor scheduling, obtaining supplies, completing maintenance tasks, and inspecting finished work.
Develop and maintain cleanliness and appearance standards for grounds, amenities, exteriors, market-ready interiors, breezeways, curbs, signage, offices, garbage areas, parking lots, and other common areas.
Inspect work performed by service team members and develop corrective action plans when needed.
Inspect contractor, vendor, and service-provider work to verify quality, scope, specifications, materials, and services.
Maintain adequate inventories of spare parts and maintenance materials and work with the Community Director to order supplies and tools within budget guidelines.
Assist the Community Director in developing repair, maintenance, and capital expense budgets.
Support cost-control efforts by repairing parts when practical, avoiding waste, and using tools and equipment correctly.
Complete monthly preventative maintenance procedures and schedule and perform minor and routine maintenance on appropriate equipment.
Conduct safety meetings, keep MSDS sheets current and accessible, and stay current on OSHA and other safety requirements to support property compliance.
Provide respectful customer service to residents, team members, and others; answer questions, respond sensitively to complaints, and assign work orders efficiently and urgently.
Meet attendance, punctuality, and physical demands in accordance with company policies and performance expectations.
Monitor compliance with regulatory requirements, organizational standards, policies, procedures, and operational processes, and report violations to appropriate individuals.
Inspect the property routinely to identify safety and risk-management concerns, maintain the property in good repair, and communicate physical needs to appropriate individuals.
Complete service-request documentation and other paperwork accurately and on time.
Identify and suggest improvements to property efficiency, profitability, and productivity.
Keep up with industry developments by attending training, apartment association meetings, and other events and consulting other information sources.
Lead, direct, and oversee maintenance work performed by Service Team members.
Participate in community and industry activities and contribute to project management, change management, and company culture initiatives.
Work on call during evenings, weekends, and holidays as required by the flexible schedule.