Associate Community Director - Livano Kemah

Gallery Residential•Kemah, TX

11d•Onsite

About The Position

The Associate Community Director supports the Community Director in overseeing the financial and operational aspects of the community. The role handles accounting and bookkeeping tasks, monthly close-out and financial reporting, invoice processing, rent and other payment collection, bank deposits, account reconciliations, and recording and tracking financial activity in the property management system. The position also supports resident relations, collections, lease enforcement, move-outs, property operations, owner communications, and leasing and marketing efforts. In the Community Manager’s absence, the Associate Community Director acts as the on-site supervisor, coordinating daily work and operations in accordance with company policies and procedures. The role requires dependable onsite attendance, weekend availability when scheduled, and the ability to work in both an office environment and outdoors around the property.

Requirements

High school diploma or GED equivalent.
Two years of experience in the multifamily industry.
Employment history demonstrating relevant property management, sales, marketing, and customer service experience, including the ability to support apartment-community operations, resolve customer issues, complete financial records and reports, increase sales revenue, and coordinate team work.
Ability to read, write, and communicate effectively, including comprehending and completing legal documents, explaining apartment features, and answering questions about property operations.
Mathematical skills to perform basic arithmetic and calculate percentages for financial records, budgets, and fiscal reports.
Understanding of property operations, lease terms, lease enforcement, and collections; ability to follow written, oral, or diagrammed instructions and solve problems in standardized situations.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Strong proficiency with property management software.
Current valid driver’s license.
Ability to meet predictable attendance and punctuality expectations and perform the physical demands of the position.
Ability to work scheduled weekends, usually the first weekend of the month.
Ability to work independently and perform essential job functions unaccompanied.

Nice To Haves

Experience with Yardi and/or One Site property management software.

Responsibilities

Support the Community Director with the financial and operational management of the community.
Collect and post rent, fees, and other payments; prepare bank deposits and financial reports; record transactions in the property management system; and work with accounting to resolve discrepancies.
Review vendor, contractor, and service-provider invoices, verify work or purchases, obtain approval, code charges, enter approved bills, scan invoices, and submit them to accounting.
Review resident files and accounting records for unpaid balances and late fees, communicate with residents about amounts owed, collect delinquencies, and enforce lease terms.
Follow company procedures and notice requirements for evictions, including representing the property in court hearings and eviction proceedings as required.
Process resident move-outs by reviewing lease terms and notice requirements, applying applicable deposits and cancellation fees, and completing dispositions in accordance with procedures and legal requirements.
Respond promptly to resident complaints, questions, and requests and take appropriate action to resolve service issues and promote satisfaction and retention.
Act as the on-site supervisor in the Community Manager’s absence by organizing and delegating work, coordinating maintenance and make-ready tasks, and managing community operations.
Assist with client and owner relationships by meeting owners, conducting property tours, providing performance updates, and responding to requests.
Support leasing and marketing efforts, including greeting and qualifying prospects, showing apartments, obtaining lease deposits, and assisting with rental applications and credit verification.
Complete accounting, financial, administrative, and other reports, and perform other duties as assigned or necessary.
Participate in company and community activities, including relevant industry associations and groups, to support professional development and business goals.
Maintain reliable, punctual attendance at the designated worksite and meet the position’s physical demands.