Community Director- Livano Mckinney

Gallery Residential•McKinney, TX

3d•Onsite

About The Position

The Community Director is responsible for maintaining the physical asset and maximizing financial returns in accordance with the owner’s objectives. The role ensures compliance with company policies and procedures and laws and regulations governing multifamily housing, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act. The Community Director directs and coordinates on-site activities, motivating and developing the team to meet or exceed industry standards. The position also represents Gallery Residential to current and prospective clients and helps maintain and inspire company culture. The position supervises and mentors on-site team members; oversees property operations, budgeting, revenue, expenses, marketing, leasing, resident service, vendor payments, and owner relationships; and conducts property inspections. It includes regular onsite attendance, a 40-hour regular work week, and availability for additional weekend or after-hours tasks and business travel. A college degree is optional. Candidates should have employment history demonstrating progressively greater accountability in property management and residential multifamily operations, with knowledge of sales, customer service, revenue and expense management, and financial business plans. Industry certifications are preferred. The role has supervisory responsibilities for corporate and onsite employees.

Requirements

Demonstrated employment history with progressively increasing accountability and responsibility applying property management and residential multifamily business principles.
Demonstrated knowledge and skills in sales, customer service, revenue and expense management, and financial business plans.
Ability to read, write, and communicate effectively to understand and complete business plans, financial and legal documents, lead teams, and communicate property strategies and performance to clients and owners.
Mathematical skills to perform arithmetic and calculate percentages for financial records, budgets, and fiscal reports.
Senior-level experience and skills leading and managing others, including interviewing, onboarding, directing, evaluating performance, and making talent-management decisions.
Ability to apply common-sense understanding to written, oral, or diagrammed instructions and solve problems involving several concrete variables in standardized situations.
Proficiency with internet, word processing, spreadsheet, and database management programs, as well as property management software.
Ability to work in a stressful environment and work peacefully with coworkers and residents.
Ability to meet predictable attendance and punctuality expectations and the physical demands of the position.
Ability to use hands to finger, type, handle, or feel and to talk or hear; frequently stand, walk, reach, climb, stoop, or squat; and intermittently sit.
Ability to access all interior and exterior parts of properties and amenities in the assigned portfolio and markets.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.
Required vision abilities include close, distance, color, peripheral, and depth vision, and the ability to adjust focus.
Ability to view computer screens, cell phones, and other electronic equipment for extended periods.
Availability to work 40 hours in a regular work week, with additional tasks that may require weekend or after-hours work.
Availability to work onsite and travel for business purposes.

Nice To Haves

College degree (optional).
Industry certifications are preferred.

Responsibilities

Work with on-site team members to prioritize solutions and establish frameworks that drive journey metrics.
Understand issues and opportunities and pursue innovative solutions.
Engage residents, prospective residents, associates, and stakeholders to understand their needs and represent company values.
Create and maintain sequenced plans for launching projects.
Lead cross-functional teams through change programs and projects using frameworks and influence modeling.
Participate in community and industry activities that support professional development and company business goals.
Maintain reliable and punctual physical attendance at the designated worksite.
Supervise and mentor the on-site property team through individual mentoring, goal updates, and daily team huddles.
Hire, onboard, train, and manage team performance in accordance with company policies, values, and business practices.
Support the client and owner relationship through meetings, property tours, performance updates, and responses to requests.
Contribute to property budgets by analyzing financial statements, marketing information, and operational reports and evaluating performance patterns.
Meet revenue targets by setting rent rates, ensuring timely collection and posting of rent and fees, completing bank deposits, and preparing and reviewing monthly financial reports.
Approve and submit vendor, contractor, and service-provider invoices; reconcile work or purchases, verify insurance certificates, code charges, and coordinate communication with vendors, accounting, and the client or owner.
Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to achieve occupancy and revenue goals.
Promote resident satisfaction and retention by responding promptly to questions, grievances, and requests and resolving service issues.
Ensure the maintenance team meets company standards for responding to and completing resident service requests.
Inspect the property regularly and take action to maintain safety, cleanliness, appearance, and appeal of the property, grounds, buildings, and amenities.
Complete accounting, financial, administrative, and other reports, and perform other assigned or necessary duties.
Oversee lease enforcement, including periodic apartment inspections, required notices, eviction procedures, and collection of allowable late fees and other lease charges.
Work onsite and travel for business purposes, including property and client visits, business presentations, and educational conferences.