Leasing Consultant - Livano Prosper

Gallery Residential•Prosper, TX

3d•$18 - $23•Onsite

About The Position

The Leasing Consultant is responsible for coordinating the community’s marketing, leasing, and renewal strategies to support occupancy, revenue, and resident-retention goals. The role involves leasing to prospective residents, supporting resident satisfaction throughout the lease term, and securing lease renewals. The position requires reliable, punctual physical attendance at the designated worksite and the ability to perform essential duties independently. The consultant conducts in-person sales and leasing activities, including greeting and qualifying prospects, conducting tours, processing applications and screenings, preparing lease and move-in documents, and supporting smooth move-ins. The role also includes monitoring market and competitor conditions, carrying out marketing initiatives, maintaining accurate records in property-management software, ensuring the leasing office, model units, and amenities are presentation-ready, following up with prospects and residents, and addressing resident concerns. The position is scheduled for 40 hours in a regular work week; schedules vary by site, and weekend availability is required when scheduled.

Requirements

High school diploma or GED equivalent.
Employment history demonstrating sales, marketing, internet, and customer-service experience sufficient to resolve customer complaints and issues and complete financial records, documents, and reports.
Ability to read, write, and communicate effectively; comprehend and complete legal documents; explain apartment features; answer questions; and write routine reports and correspondence.
Mathematical skills to perform basic arithmetic and calculate percentages for financial records, budgets, and fiscal reporting.
Ability to generate sales leads, conduct sales presentations, qualify prospects, and close sales; apply common-sense reasoning and handle problems involving several concrete variables in standardized situations.
Proficiency with word processing, property-management applications, and spreadsheets; Yardi experience is preferred.
Proficiency using the internet and search engines for marketing, advertising, and sales-related work.
Current valid driver's license.
Ability to work in a stressful environment and work peacefully with coworkers and residents.
Ability to meet the physical demands of the role, including walking extended distances, navigating stairs, accessing all parts of the property, and lifting or maneuvering up to 20 pounds independently and 50 pounds with assistance.
Availability to work weekends when scheduled.
Reliable and punctual physical attendance at the designated worksite.

Nice To Haves

Industry certifications are appreciated.
Experience with Yardi property-management software is preferred.

Responsibilities

Conduct in-person leasing and sales activities, including greeting and qualifying prospects, conducting property tours, processing applications and screenings, preparing lease and move-in packages, and facilitating move-ins and lease signings.
Inspect apartments before move-in, verify they are ready, and coordinate outstanding work with the maintenance team.
Monitor market and competitor conditions and develop and implement short- and long-term marketing plans to support occupancy and sales goals.
Follow property policies on concessions, specials, and other occupancy programs.
Plan and carry out offsite marketing, resident referral and employer outreach programs, internet marketing, and other property-specific promotions.
Use property-management software to track availability, record leasing activity, manage prospect and resident data, and capture relevant demographic information.
Inspect the marketing corridor and leasing tour, communicate maintenance needs, prepare show units and amenities, and ready the leasing office for daily activity.
Follow up with prospects and new residents by email, cards, notes, phone, or other contacts to support leasing and renewal decisions and satisfaction.
Prepare and deliver renewal letters and packages, contact residents in advance of move-out dates, and ensure renewal documents are completed on time.
Respond courteously and promptly to resident and client/owner concerns, take action to resolve problems, and communicate or document requests for appropriate staff.
Complete accounting, financial, administrative, and other reports and perform other assigned or necessary duties.
Work with on-site team members to prioritize solutions and improve journey metrics; understand issues and opportunities and pursue innovative solutions.
Engage residents, prospective residents, associates, and stakeholders in keeping with company culture and values.
Create and maintain plans for launching projects and support cross-functional change programs and projects.
Participate in community and industry activities that support professional development and company business goals.
Meet attendance, punctuality, and physical-demand expectations and work weekends when scheduled.