Leasing Consultant

Stoa Group•Baton Rouge, LA

10d

About The Position

Stoa Group is hiring a full-time Leasing Consultant for The Waters at Millerville, a luxury apartment community in Baton Rouge, Louisiana. The Leasing Consultant connects prospective residents with apartment homes and supports the resident experience from initial contact through move-in and beyond. Working closely with the property management team, this role combines leasing and sales, resident relations, administrative operations, and community engagement. The position calls for strong communication, organization, creativity, and a genuine interest in helping people find a home. Stoa Group was established in 2017 to construct and manage large-scale multifamily communities throughout the Gulf Coast region. Headquartered in Hammond, Louisiana, the company describes itself as values-driven and emphasizes collaboration, accountability, growth, and exceptional service. Team members are expected to uphold its principles of quality, schedule execution, and relationships.

Requirements

Strong customer service and interpersonal skills.
Excellent verbal and written communication abilities.
Ability to multitask and manage competing priorities effectively.
Strong organizational and time management skills.
Ability to work independently and as part of a team.
Professional and positive attitude.
Basic computer proficiency, including Microsoft Office applications.
Ability to work some weekends and flexible hours as business needs require.
Must be authorized to work in the United States.

Nice To Haves

Previous leasing, sales, customer service, hospitality, or property management experience.
Experience working with property management software.
Experience conducting tours, sales presentations, or resident engagement activities.
Knowledge of Fair Housing regulations and leasing best practices.

Responsibilities

Connect with prospective residents by phone, appointment, email, and follow-up outreach.
Conduct community tours and present the property's features and benefits.
Deliver leasing presentations, build rapport, identify housing needs, address objections, and guide prospects through the leasing process.
Convert leads into signed leases and help achieve occupancy goals.
Provide customer service and information to current and prospective residents; assist with questions, concerns, and leasing requests.
Build relationships that support resident satisfaction and retention.
Manage lease applications and ensure required documentation is complete and accurate.
Verify applicant information and communicate application results.
Maintain accurate records for prospects, residents, rental activity, and inventory.
Assist with lease renewals and resident retention programs.
Support move-in and move-out inspections and documentation.
Process and track service requests and ensure appropriate follow-up.
Participate in outreach marketing, branding, social media, resident communications, and promotional activities as needed.
Plan and facilitate resident events and community-building activities.
Help foster a positive community culture that encourages resident engagement and retention.