Leasing Consultant

Fogelman•Doraville, GA

10d

About The Position

The Leasing Consultant provides tours, completes the leasing process with prospective residents, carries out community marketing strategies, and maintains positive resident relations. The role includes interviewing prospects to understand their needs and qualifications; showing model and vacant apartments; explaining layouts, amenities, and lease terms; following up with prospects; and processing applications in accordance with company policies and procedures. The consultant may also process lease renewals, schedule move-ins, complete lease paperwork, inspect apartments before move-in, and follow up with new residents. The position supports resident services by responding courteously and efficiently to requests and complaints, coordinating resident events, inspecting premises and arranging necessary maintenance, and sending resident notices. Marketing duties include preparing market surveys and executing property marketing plans through outside marketing, social media, and resident functions. The role requires adherence to company policies, including safety and Fair Housing requirements. Weekend work may be required, and other duties may be assigned. Work takes place in varied indoor and outdoor conditions, with usually moderate noise and possible exposure to caustics, solvents, oils, fumes, flammables, or pesticides. Physical demands include alternating walking, standing, and sitting; frequent stair climbing; occasional bending, stooping, kneeling, crawling, squatting, pushing, pulling, and reaching above the shoulders; lifting; and ongoing figure dexterity and sensory and communication abilities. Reasonable accommodations may be made for individuals with disabilities. Offers are contingent on successful completion of the pre-employment process, which may include background, motor vehicle, drug, and reference checks.

Requirements

Up to one year of related experience or training; an equivalent combination of education and experience may be acceptable.
Excellent verbal and written communication, relationship-building, and customer service skills.
Marketing skills and ability to execute a property marketing plan through outside marketing, social media, and resident functions.
A valid driver's license and automobile insurance may be required.

Nice To Haves

One year of experience as a leasing professional is preferred.
English/Spanish bilingual ability is strongly preferred.
Experience with virtual and in-person community tours is preferred.
Working knowledge of property management platforms such as Yardi, Entrata, Yieldstar, or CRM is preferred.
Familiarity with the local market is preferred.

Responsibilities

Interview prospective residents and record information to assess their needs and qualifications.
Show prospects model and vacant apartments and explain room size and layout, available amenities, and lease terms.
Follow up consistently with prospects.
Process applications for approval in accordance with policies and procedures.
Process lease renewals, as needed.
Schedule move-ins and complete lease paperwork with prospects.
Inspect apartments before move-in to confirm readiness.
Follow up with new residents after move-in.
Periodically inspect premises and arrange necessary maintenance.
Plan and coordinate resident events.
Handle resident requests and complaints courteously and efficiently.
Assist with marketing duties, including preparing market surveys and executing property marketing plans through outside marketing, social media, and resident functions.
Assist with sending resident notices.
Adhere to company policies, including safety and Fair Housing policies.
Perform other duties as assigned.