Leasing Consultant

Brookfield Properties • Coral Springs, FL

10d • Onsite

About The Position

The Leasing Consultant creates a welcoming first impression for visitors, prospects, and residents, supports a positive resident experience, and works toward leasing goals such as occupancy and rent growth. The role manages leads in a customer relationship management system, schedules and conducts apartment tours, encourages prospects to apply, and guides them through the leasing process.

The position combines customer service, sales, and leasing administration. It includes responding to prospect inquiries, presenting the community and apartments, following up with prospects, processing applications and leases, coordinating move-ins, and managing leasing requests from existing residents. The consultant collaborates with the onsite team and maintenance staff and maintains knowledge of the community, local area, rental rates, promotions, and applicable housing laws.

The schedule is flexible and includes evenings and weekends, when the communities are busiest. Regular days off fall Monday through Friday. Compensation is up to $25.94 per hour, commensurate with experience and qualifications, with a competitive commission program and other incentives.

Requirements

• High school diploma or GED.
• At least 1 year of sales and customer service experience, including achieving sales goals in a fast-paced environment.
• Demonstrated success in goal setting and achievement and following a sales process.
• Knowledge of federal and state apartment housing laws; adherence to Fair Housing laws and leasing policies and procedures.
• High energy, sales- and customer-service orientation, reliability, attention to detail, self-motivation, and ability to self-manage.
• Ability to work well with diverse individuals and maintain a customer-focused mentality, professional appearance, and sales aptitude.
• Strong written and verbal interpersonal communication skills.
• Skills in fair housing laws, affordable housing programs, Microsoft Office, personal accountability, persuasiveness, and closing sales techniques.
• Ability to work a flexible schedule, including evenings and weekends.
• Valid driver’s license if required by the property.

Nice To Haves

• Associate degree in Customer Service or Hospitality.
• 1–2 years of leasing experience in the multifamily property management industry; previous leasing experience is also described as a plus.
• Proficiency with Yardi CRMIQ.

Responsibilities

• Deliver service to prospects and residents, guide prospects through the leasing experience, and support the application, screening, and move-in process.
• Respond to prospect inquiries by phone, email, chat, and text, and encourage prospects to apply.
• Communicate information about the community and apartments, conduct personalized tours, highlight community features and lifestyle, and use sales techniques to close leases.
• Work with the onsite team to achieve occupancy goals and objectives.
• Maintain knowledge of apartments, amenities, local agencies and attractions, and competing properties’ rental rates and promotions.
• Schedule tours and show apartments.
• Manage inbound leads, qualify prospects, follow up after tours, lease apartments, and complete move-in procedures in accordance with policies and procedures.
• Manage leads and customer experience in the CRM and complete assigned CRM tasks on time.
• Handle existing residents’ leasing requests, including lease breaks, roommate additions, and unit transfers.
• Process applications, communicate screening results, prepare and send leases, and collect required information and documentation.
• Inspect apartments before move-in and coordinate outstanding items with the maintenance team.
• Complete leasing tasks from post-tour follow-up through CRM closeout.

Benefits

• Full benefits package
• Generous paid time off
• 401(k) with company match
• Growth and advancement opportunities
• Referral bonus program
• Associate rental discount for associates who live on-site
• Competitive commission program, including bonus and renewal commissions
• Other bonuses and incentives where applicable, including training coach, renovation, lease-up, and leasing and occupancy bonuses or contests
• Housing discount

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED