Leasing Consultant

Hamilton Point Property Management LLC • Tallahassee, FL

12d • $0 - $15

About The Position

The Leasing Consultant coordinates activities related to apartment rentals, move-ins and move-outs, and lease renewals. The role interacts directly with prospective and current residents to support maximum occupancy and resident retention. It also provides customer service and resident relations, maintains leasing and resident records, coordinates with maintenance, and provides clerical support to property management as needed.

The position requires regular and consistent attendance, weekend and non-traditional holiday work as needed, and availability for overtime and on-call work when needed due to staffing shortages. Some travel may be required. The employee must maintain a professional appearance and comply with the prescribed uniform policy, and may be asked to participate in social media content creation.

Requirements

• Ability to read, write, understand, and communicate in English.
• Ability to use a personal computer and working knowledge of email, Microsoft Word, Excel, and Entrata or other on-site accounting software.
• Ability to use general office equipment, including a telephone, fax machine, printer, copier, 10-key, and key tracking system.
• Excellent customer service and interpersonal skills, with the ability to relate to others.
• Professional verbal and written communication skills.
• Strong organizational and time-management skills.
• Ability to perform basic mathematical and accounting functions and read and comprehend reports.
• Comprehension of federal fair housing laws and applicable local housing provisions.
• Ability to multitask, make quick and effective decisions, analyze and resolve problems, and defuse situations involving angry or difficult people.
• Ability to close a sale, set and meet goals, and consistently meet deadlines.
• Ability to maintain flexibility and creativity in varied situations and maintain confidentiality.
• Ability to drive an automobile.
• Current driver's license and automobile insurance.
• Real estate license if required by state, and any other licenses or certifications required by state law.
• Ability to maintain a professional appearance and comply with the prescribed uniform policy.
• Ability to attend work regularly and consistently, work weekends and non-traditional holidays as needed, and be available for overtime and on-call work when required.
• Ability to lift and/or move up to 50 pounds.
• Ability to tolerate stressful situations and work under moderate to close supervision.

Responsibilities

• Generate and handle traffic, qualify prospective residents, lease apartments, prepare lease documentation, and complete move-in paperwork and procedures.
• Keep model apartments in touring condition and orient prospective and current residents to the property.
• Process renewal paperwork and deliver documentation to current residents monthly.
• Maintain accurate, detailed records of traffic activity in the computer system.
• Follow up with prospective residents by phone, mail, or email, and convert phone inquiries into scheduled community tours.
• Provide excellent customer service to prospective and current tenants and promote a quality living experience.
• Inspect apartments before move-ins and coordinate move-in and move-out needs and schedules with the maintenance team.
• Create and maintain confidential resident files, including reviewing move-in paperwork with new residents.
• Complete weekly leasing reports accurately and on time.
• Complete daily opening and closing procedures.
• Support resident relations throughout tenancy and ensure resident requests are addressed promptly and accurately.
• Shop competitive properties.
• Inspect buildings and grounds for safety and cleanliness and alert Maintenance to repair needs.
• Assist with resident work order requests and ensure work is completed in a timely manner.
• Provide clerical support to management as needed, including answering calls, filing, and processing property invoices.
• May assist with planning and implementing resident activities to increase resident retention.
• Participate in company-provided training, including fair housing, safety, non-discrimination, and harassment prevention.
• Work weekends and non-traditional holidays as needed, work overtime when required, and be available for on-call work when needed due to staffing shortages.
• Participate in social media content creation as needed and travel when required.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed