Leasing Consultant

Brookfield Properties•Alexandria, VA

12d•Onsite

About The Position

The Leasing Consultant creates a welcoming experience for visitors, prospects, and residents, helping prospective residents find a home in the community. The role is responsible for achieving leasing goals, including occupancy and rent growth, building positive relationships, managing leads in the CRM, scheduling and conducting apartment tours, and encouraging prospects to apply. The position combines customer service, sales, and leasing administration. The consultant guides prospects through applications, screening, leasing, and move-in; communicates community and apartment details; follows up with prospects; handles resident leasing requests; and coordinates with the onsite and maintenance teams. The schedule is flexible and includes evenings and weekends, with regular days off between Monday and Friday.

Requirements

High school diploma or GED required.
At least 1 year of sales and customer service experience, including achieving sales goals in a fast-paced environment.
Demonstrated success in setting and achieving goals and following a sales process.
Knowledge of federal and state apartment housing laws; must comply with Fair Housing laws and leasing policies and procedures.
High energy and a sales- and customer-service-driven approach.
Reliability, attention to detail, self-motivation, and ability to manage work independently.
Ability to work well with diverse individuals and maintain a customer-focused mentality and professional appearance.
Strong written and verbal interpersonal communication skills; sales aptitude and ability to close sales.
Skills in Fair Housing laws, affordable housing programs, Microsoft Office, personal accountability, persuasiveness, and closing sales techniques.
Ability to work a flexible schedule, including evenings and weekends; regular days off fall Monday through Friday.
Valid driver's license if required by the property.

Nice To Haves

Associate degree in Customer Service or Hospitality preferred.
One to two years of sales and customer service experience preferred.
Previous leasing experience in multifamily property management preferred; one to two years is noted in the work experience section.
Proficiency with Yardi CRMIQ preferred.

Responsibilities

Provide responsive, high-quality service to prospects and residents and guide prospects through the leasing experience.
Handle prospect calls, emails, chats, and texts, and encourage prospects to submit applications.
Conduct personalized apartment and community tours and use effective sales techniques to close leases.
Explain community and apartment features, rental processes, amenities, rates, promotions, and relevant local attractions.
Work with the onsite team to achieve occupancy goals and present a favorable image of the community.
Monitor, qualify, and follow up on inbound leads; manage customer interactions and assigned tasks in the CRM within required time frames.
Manage leasing requests from existing residents, including lease breaks, roommate additions, and unit transfers.
Process applications, communicate screening results, prepare and send leases, and collect required documentation for move-in.
Complete leasing and move-in procedures according to established policies and procedures.
Inspect apartments before move-in and coordinate outstanding work with the maintenance team.
Maintain current knowledge of apartments, building amenities, local agencies, and competitive properties.