General Manager - Kemah, TX

Petco•Kemah, TX

12d•Onsite

About The Position

The General Manager leads a high-performing Pet Care Center, putting pets first while inspiring partners, delighting customers, and delivering strong business results. The role owns the business and is accountable for people, performance, and processes. The General Manager builds engaged teams, drives profitable growth, and ensures high standards of animal care, safety, and customer experience. The position is primarily performed in a Pet Care Center retail environment, with regular presence on the sales floor and frequent engagement with partners, customers, and pets. Most work is indoors, though occasional duties may take place outside the center for bank deposits, merchandise transport, or community events. The role requires flexible availability to support operating hours, including evenings, weekends, and holidays. Limited travel may be required for training, meetings, or community engagement.

Requirements

3+ years of management experience; retail leadership is preferred.
Strong people leadership, coaching, and talent development skills.
Solid business, financial, and operational acumen.
Excellent communication, problem-solving, and organizational abilities.
Genuine passion for pets and customer service.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Flexible availability to support operating hours, including evenings, weekends, and holidays.
High school diploma or GED preferred.

Nice To Haves

Retail leadership experience.
High school diploma or GED.

Responsibilities

Champion animal health, safety, and humane care, ensuring Petco standards and policies are consistently met.
Create a welcoming and supportive environment for pets and pet parents.
Build and lead an inclusive, energized team that delivers exceptional service.
Attract, hire, train, coach, and develop diverse talent across all roles.
Develop leadership capability and succession plans; manage performance, coaching, and accountability.
Promote teamwork, inclusion, continuous learning, growth, and career development.
Drive sales growth, profitability, and operational excellence; analyze results and take action to improve performance.
Manage labor, payroll, and expenses to maximize productivity and results.
Execute merchandising, inventory, and operational processes to brand and safety standards.
Review and act on reporting, audits, and Pet Care Center visits.
Ensure safe opening and closing procedures and compliance with security protocols.
Maintain store appearance, cleanliness, and safety standards.
Protect pets, partners, and merchandise through loss prevention and inventory controls.
Complete administrative, payroll, and inventory tasks accurately and on time.
Represent Petco in the community through local events, adoption initiatives, and partnerships.