Onsite General Manager (Katy, TX)

RealManage•Katy, TX

3d•$90,000 - $110,000•Onsite

About The Position

The General Manager serves as the Chief Operating Officer of the Home Owners Association and has ultimate responsibility for its day-to-day operations and relationships among the Association, Board of Directors, members, guests, employees, community, government, and industry. The role requires strong leadership and communication, a commitment to excellent guest and member service, business acumen, and effective planning and organization. The General Manager cultivates important relationships, works with governing entities, delivers services, and manages effective, fiscally sound operations. The General Manager leads department managers and staff, oversees operational policies and programs, and helps guide the Association toward optimal operating results. The position is onsite in Katy, Texas, with a stated annual salary range of $90,000 to $110,000, depending on experience. The schedule is standard, with occasional extended hours as required.

Requirements

At least five years of homeowner association (HOA) management experience; onsite experience is required.
Experience managing an aging master association with condominium sub-associations.
Strong interpersonal, supervisory, and customer service skills.
Ability to set priorities, plan, organize, and delegate effectively.
Strong written and verbal communication skills and command of English, both written and spoken.
Excellent phone etiquette.
Ability to work effectively under time constraints and deadlines.
Ability to read, understand, and explain financial statements, including balance sheets, income statements, and general ledgers.
Ability to work a standard schedule, with occasional extended hours as required.

Nice To Haves

CAM license and CMCA designation preferred.
AMS certification is a plus.
Hospitality or club management background preferred.
Bachelor’s degree preferred; an associate degree or relevant experience is required.

Responsibilities

Conduct daily and frequent site inspections to ensure safety, courtesy, cleanliness, and efficiency standards are met.
Maintain a visible presence in the community and among the team, promptly addressing members’ inquiries, concerns, and feedback.
Build positive relationships with the public and community members.
Ensure compliance with community policies and procedures established by the Board of Directors.
Plan, develop, and approve operational policies, procedures, methods, and regulations related to general operations.
Direct the work of all department managers.
Lead development of the annual operating, cash, and capital budgets, establish checkpoints to assess budget compliance, and prepare monthly financial reports for the Board of Directors in a timely manner.
Coordinate development of long-range and annual business plans aligned with Association bylaws and policies.
Oversee the effects of Association policies, programs, and processes and recommend changes as needed.
Monitor the quality of Association products and services to maximize member and guest satisfaction.
Secure and protect Association assets.
Maintain ongoing dialogue with members to gather input on Association direction and improvements.
Coordinate with the Board of Directors on developing and implementing strategic plans.
Plan, develop, and approve specific operational programs, procedures, methods, rules, and regulations consistent with general policies.
Evaluate activities of committees reporting to the General Manager.
Ensure compliance with purchasing policies and procedures.
Advise management staff to ensure employees are properly trained, supervised, scheduled, and knowledgeable about their responsibilities.
Develop, maintain, and communicate a management philosophy to guide Association personnel toward optimal operating results.
Support internal controls.

Benefits

Company-paid employee-only premium for the HSA medical plan.
Dental insurance.
Vision insurance.
Life and disability insurance.
Health savings account (HSA); enrollment in the required high-deductible medical plan is necessary to be eligible.
Flexible spending account for health-related expenses.
Flexible spending account for dependent care expenses.
Education reimbursement for industry-related classes.
401(k) match after one year.
Employee Assistance Program (EAP).
Nine paid holidays and two floating holidays.