Service Desk Support Analyst || Nashville, TN || Onsite
INFO ORIGIN INC•Nashville, TN
•$25 - $30•Onsite
About The Position
This role involves providing comprehensive IT support to users, troubleshooting a variety of hardware, software, and network issues. The analyst will manage support requests through a ticketing system, handle account management tasks, and deploy IT equipment. The position requires strong customer service skills and the ability to work effectively in a fast-paced environment.
Requirements
- Experience in IT Help Desk, Desktop Support, or Service Desk.
- Knowledge of Active Directory, ServiceNow, Windows, and printer support.
- Experience with Teams, WebEx, and remote support tools.
- Strong customer service and communication skills.
- Ability to lift up to 50 lbs.
Responsibilities
- Provide IT support via phone, email, and remote tools.
- Handle up to 30 support calls daily.
- Troubleshoot hardware, software, printers, and network issues.
- Manage Active Directory accounts (password resets, unlocks).
- Support iPhones, iPads, Microsoft Teams, and WebEx.
- Resolve VPN, Wi-Fi, and connectivity issues.
- Manage tickets using ServiceNow.
- Set up and deploy IT equipment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
