Service Desk Personnel - Nashville TN-Onsite
INFO ORIGIN INC•Nashville, TN
•$25 - $30•Onsite
About The Position
We're looking for an IT Help Desk professional with strong customer service skills to provide technical support in a fast-paced call center environment (up to 30 calls/day).
Requirements
- Strong customer service and communication skills.
- Ability to lift up to 50 lbs.
Nice To Haves
- IT Help Desk or Call Center experience preferred.
- Experience with Active Directory, ServiceNow, Microsoft Teams, Cisco Webex, and basic network troubleshooting is preferred.
Responsibilities
- Troubleshoot printers, hardware, software, and network connectivity (VPN, Wi-Fi, LTE).
- Manage Active Directory (password resets, account unlocks, user account support).
- Support and deploy iPhones/iPads, including setup, backups, and troubleshooting.
- Provide remote support using MSRA, RDP, Microsoft Teams, and Webex.
- Assist with video conferencing solutions (Microsoft Teams, Cisco Webex, Cisco Presence).
- Resolve application access and compatibility issues.
- Manage ServiceNow tickets, including assignment and resolution.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
