Service Desk Personnel - Onsite Nasville TN

Novalink Solutions LLC • Nashville, TN

5d • Onsite

About The Position

This role involves providing IT support, including hardware deployment, network troubleshooting, and application support. The position requires managing user accounts, supporting mobile devices, and handling video conferencing systems. The individual will also be responsible for ticket management within ServiceNow and providing remote support to users.

Requirements

• Must be able to lift at least 50 pounds.
• People/Customer Service skills required.
• Active Directory Management (navigate Different OUs, look up attributes, reset password and unlock accounts).
• iOS Management, Support, and Deployment (Setting up new phones/Ipads, Resetting iTunes accounts, Resetting network settings, Backup/Restore device data).
• Video Conferencing support (Cisco WebEx, MS Teams, Cisco Presence video solutions).
• Network troubleshooting (Internal vs external, VPN, LTE, Wifi).
• Application Troubleshooting (Account permission, Compatibility settings, Browser vs installed).
• Remote support (MSRA, RDP, TEAMs, Webex).
• Hardware Deployment.
• ServiceNow (Ticket management, Ticket assignment).

Nice To Haves

• IT Call Center Experience preferred.
• Printer Administration and Troubleshooting (Server Print Queue, and local Queues).

Responsibilities

• Handle call volume of up to 30 calls per day.
• Perform Printer Administration and Troubleshooting, including Server Print Queue and local Queues.
• Manage Active Directory, including navigating different OUs, looking up attributes, resetting passwords, and unlocking accounts.
• Provide iOS Management, Support, and Deployment, including setting up new phones/Ipads, resetting iTunes accounts, resetting network settings, and backing up/restoring device data.
• Support Video Conferencing systems such as Cisco WebEx, MS Teams, and Cisco Presence video solutions.
• Perform Network troubleshooting for internal vs external issues, VPN, LTE, and Wifi.
• Troubleshoot applications, including account permissions, compatibility settings, and browser vs installed issues.
• Provide remote support using MSRA, RDP, Teams, and Webex.
• Handle Hardware Deployment.
• Manage tickets within ServiceNow, including ticket management and assignment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed