Customer Service Personnel
French Consulting•Fort Bragg, NC
•Onsite
About The Position
Every Soldier, retiree, and family member who walks into the Fort Bragg ID card office is counting on someone to get their credential right — the card that gets them on post, onto the network, and into the benefits they earned. As a Customer Service Personnel, or Verifying Official, you confirm who people are and issue the Common Access Card (CAC) and Uniformed Services Identification (USID) card the Department of Defense runs on.
Requirements
- Favorable National Agency Check with Inquiries (NACI) by your start date — we will help you through the process.
- U.S. citizen able to obtain a CAC.
- Fluent in English.
- Prior customer-service experience.
Nice To Haves
- Prior ID card, personnel, or administrative work is a plus.
Responsibilities
- Verify identity and eligibility and issue CAC and USID cards using Real-Time Automated Personnel Identification System (RAPIDS) workstations.
- Reset Personal Identification Numbers (PINs), update records in the Defense Enrollment Eligibility Reporting System (DEERS), capture fingerprints, and issue Shop for Cards.
- Staff a customer-service window or telephone appointment line, and record each appointment in real time as you service the customer.
- Account for card stock and consumables, keep them secured, and follow established ID card procedures.
Benefits
- Health coverage
- paid time off
- 11 paid Federal holidays
- a retirement plan with a company match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
