Customer Service Personnel (Alternate Program Manager)
French Consulting•Fort Bragg, NC
•Onsite
About The Position
The Alternate Program Manager is our on-site lead at the Fort Bragg ID card office — the person who runs the floor day to day, works hand-in-glove with the off-site Program Manager, and steps into any Site Security Manager (SSM) or Verifying Official (VO) seat when coverage calls for it. This is a leadership role for someone who wants to run the operation and motivate the team, not just work in it.
Requirements
- A hands-on leader who has run or supervised a credentialing or customer-service operation.
- Willing to certify and cross-train across SSM and VO duties — you lead by doing.
- Two (2) or more years of Common Access Card (CAC) and USID card functions.
- Able to obtain RAPIDS Verifying Official and Site Security Manager certifications.
- Able to obtain a CAC.
- Favorable National Agency Check with Inquiries (NACI) by your start date -we will help you through the process.
- Fluent in English.
Responsibilities
- Run the floor and make real-time decisions during operating hours; keep each station manned to standard.
- Back up the SSM and VO roles — certified and cross-trained to fill any seat, holding coverage without overtime.
- Support the Program Manager on reporting, quality control, and on-site coordination.
- Manage schedules, leave, and co-work coverage so the operation holds through planned and unplanned absences.
- Reinforce card stock accountability and DEERS/RAPIDS discipline alongside the SSMs.
Benefits
- Health coverage
- paid time off
- 11 paid Federal holidays
- a retirement plan with a company match
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
