OnSite Specialist - Memphis, TN

Stryker • Memphis, TN

2d • $22 - $38 • Onsite

About The Position

The OnSite Specialist role is field-based and requires a wide array of knowledge, technical skills, and critical thinking abilities to facilitate job functions during surgical procedures, as well as preoperative and postoperative equipment management. This role provides in-room support for minimally invasive surgical (MIS) and related procedures, ensuring optimal performance of Stryker and third-party equipment. The Specialist acts as a bridge between clinical teams, Sterile Processing Department (SPD), and Stryker service lines to maintain smooth, high-quality Operating Room (OR) operations. Responsibilities include setting up equipment, confirming functionality, adjusting settings intraoperatively, providing immediate troubleshooting, managing post-procedure breakdown and staging, cleaning/disinfecting equipment, restocking consumables, performing basic maintenance, and educating OR and SPD staff on product use and troubleshooting. The role also supports video conferencing, DICOM transfers, and EMR connectivity. Additionally, the Specialist is responsible for reprocessing and managing surgical instrumentation, performing in-line function testing, wrapping and containerizing sets for sterilization, maintaining instrumentation lists, facilitating repairs, and communicating equipment readiness. The role also manages the transportation, reprocessing, and high-level disinfection of flexible endoscopes and TEE probes, ensuring validation and documentation. Furthermore, the Specialist supports daily surgical readiness by managing instrumentation, soft supplies, and case cart staging, documenting missing instruments, ensuring availability, managing put-backs, restocking, and inventory accuracy. The role also involves tracking and communicating needs for rapid turnover and trauma cases, and supporting specialized inventory processes. Finally, the Specialist serves as a dedicated liaison between the OR, SPD, and hospital leadership to coordinate service delivery, address emergent needs, and ensure Stryker program alignment with facility goals, acting as a point of contact for service issues, escalations, and process improvements, and coordinating coverage adjustments and quality reporting.

Requirements

• Basic computer skills including Microsoft Office, strong verbal and written communication, interpersonal, and organizational skills are essential.
• The ability to quickly, efficiently, and effectively troubleshoot issues in the moment in demanding, high stress situations.
• The ability to provide support/coverage, not only at your assigned account during your assigned shift, but also on other shifts that need additional support.
• The ability to provide on-call services as required by the hospital/account, which may include overnight and weekends.
• If the account contract includes on-call services, you must be within 45 minutes driving distance from the account.
• The ability to provide support/coverage at other accounts in other regions, which may include overnight travel.
• Ability to exert up to 50lbs of force occasionally and/or up to 20lbs of force to constantly move objects.
• Ability to remain standing and/or walking for an extended period of time.
• Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
• Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.).
• Excellent analytical skills.
• Excellent interpersonal skills.
• Excellent equipment problem-solving skills.
• Excellent time management skills with ability to use independent judgment and critical thinking effectively.
• Must be able to explain and generate detailed guidelines and procedures.
• Experience in OR technical support or surgical services.
• Familiarity with MIS procedures (laparoscopy, arthroscopy, cystoscopy, hysteroscopy, etc.).
• Excellent communication and troubleshooting skills.
• Responsible for reprocessing and managing surgical instrumentation per IFU, HSPA/AAMI standards, and hospital policy.
• Works alongside SPD staff to ensure timely, compliant reprocessing of Stryker and hospital-owned instruments.
• Manages transportation, reprocessing, and high-level disinfection (HLD) of flexible endoscopes and TEE probes per hospital policy and ANSI/AAMI standards.
• Supports daily surgical readiness by managing instrumentation, soft supplies, and case cart staging for scheduled and add-on cases.
• Works closely with SPD, OR coordinators, and service line leaders to ensure procedural efficiency.
• Provides dedicated liaison support between the OR, SPD, and hospital leadership to coordinate service delivery, address emergent needs, and ensure Stryker program alignment with facility goals.

Nice To Haves

• Bachelor’s Degree, Associate’s Degree or equivalent certifications preferred.
• Applicable for Specialists working in Sterile Processing Department: HSPA CRCST Certification within 6 months of start date and on time yearly renewal
• Operating Room experience and demonstrated knowledge of anatomy, surgical procedures and techniques preferred.
• Familiarity with surgical supply chain or SPD workflows.
• Strong organizational and communication skills.
• Prior OR or SPD leadership experience preferred.
• Strong interpersonal and project coordination skills.
• CRCST required within 6 months of hire (per Stryker and state legislation).
• Ongoing annual continuing education required.
• CER certification required within 6 months (or per state legislation).
• Ongoing continuing education required annually.

Responsibilities

• Provides clinical surgical support by managing all relevant equipment.
• Anticipates related device needs of the O.R. staff and surgeon during surgical procedures.
• Is responsible for trouble-shooting and maintaining Stryker equipment and or other related devices.
• Works with surgeons, O.R. personnel, central processing, biomedical and all other related personnel.
• Maintains knowledge base of equipment and disposable products through Stryker education training programs.
• Provide physicians and OR personnel with information on new and current products.
• Must be able to accurately and honestly record and report data metrics related to all specific job functions on a monthly basis.
• Responsible for maintaining up-to-date account information to ensure continuous high levels of service at the account; including all vendor credentialing required by the account.
• Accurately records and reports all surgical procedure information.
• Adheres to all Stryker and medical facility policies, standards and procedures.
• Analyze and resolve both routine and non-routine product issues expediently using independent judgment.
• Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility.
• Adhere to (HIPAA) and other related patient confidentiality policies and procedures.
• Provide support/coverage on all shifts at your assigned account, as well as provide support/coverage at other account in and outside your region; other shifts might include on-call, overnight, and weekends; other accounts might require overnight travel.
• Set up Stryker towers, booms, lights, and integrated suite systems per surgeon preference.
• Confirm equipment functionality and image routing prior to each procedure.
• Adjust camera, monitor, and device settings intraoperatively.
• Provide immediate troubleshooting of endoscopy and integration systems.
• Manage post-procedure breakdown and staging of all Stryker equipment.
• Clean/disinfect towers and components, restock consumables, and perform basic maintenance.
• Educate OR and SPD staff on proper use and troubleshooting of Stryker products.
• Support video conferencing, DICOM transfers, and EMR connectivity (where applicable).
• Decontaminate and assemble rigid scopes, cameras, light cords, and power instrumentation.
• Perform in-line function testing (leak, sharpness, insulation, or power checks).
• Wrap and containerize sets for sterilization per IFU.
• Maintain and update Stryker-managed instrumentation lists in collaboration with SPD leadership.
• Facilitate repairs, replacements, and instrument tracking per hospital protocols.
• Communicate with SPD and OR leaders regarding equipment readiness and process improvements.
• Manages transportation, reprocessing, and high-level disinfection (HLD) of flexible endoscopes and TEE probes per hospital policy and ANSI/AAMI standards.
• Transport used scopes and probes safely between procedural areas and reprocessing sites.
• Perform leak testing, manual cleaning, and automated or manual HLD.
• Validate and document all HLD cycles and labeling.
• Return processed scopes/probes to designated storage locations.
• Maintain communication with clinical departments regarding instrument availability.
• Supports daily surgical readiness by managing instrumentation, soft supplies, and case cart staging for scheduled and add-on cases.
• Pick and stage surgical case carts using surgeon preference cards.
• Document missing instruments and coordinate replenishment.
• Ensure all supplies and instruments are available prior to procedure start.
• Manage postoperative put-backs, restocking, and inventory accuracy.
• Track and communicate rapid turnover and trauma case needs.
• Support da Vinci or other specialized inventory processes, including RMA and par-level monitoring.
• Provides dedicated liaison support between the OR, SPD, and hospital leadership to coordinate service delivery, address emergent needs, and ensure Stryker program alignment with facility goals.
• Serve as point of contact for all OnSite service issues, escalations, and process improvements.
• Coordinate coverage adjustments, quality reporting, and service exclusions as outlined in the SOW.
• Support da Vinci, Spy-Phi, and other specialty service lines as assigned.
• Lead in-servicing, data integration setup, and clinical collaboration.
• Assist with managing Stryker HUB, iSuite Media, and teleconference configurations.

Benefits

• Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.
• Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree