intermediate systems analyst- service desk (Nashville, TN)

Starbucks Coffee Company • Nashville, TN

7d • Hybrid

About The Position

As a Systems Analyst, you’ll support and deliver technology and process solutions that build key business capabilities and drive operational improvements. You’ll partner with business and technology teams to gather requirements, design solutions, configure and test systems, and provide global production support for critical applications.

Requirements

• 3-5+ years of relevant technical support experience
• 3-5+ years of experience with Windows support in an enterprise environment
• Strong familiarity with macOS and experience with Mac support technologies
• 3-5+ years of customer service experience
• 3+ years of experience with mobile device support with iOS and Android.

Nice To Haves

• Strong people skills and welcoming face-to-face demeanor
• Ability to communicate clearly and concisely, both orally and in writing
• Strong analytical and problem-solving skills
• Ability to quickly learn new systems and technologies
• Knowledge of basic troubleshooting methodologies
• Natural ability to demonstrate empathy and compassion while serving customers and staff.
• Adept at maintaining composure and focus on the customer while responding to customer concerns, troubleshooting, and solving technical issues.
• Strong emotional intelligence.
• Ability to balance multiple priorities and meet deadlines.

Responsibilities

• Shape solutions end-to-end by gathering and documenting requirements, supporting user story creation and backlog grooming, and contributing to business process design and user-centric solution design.
• Configure, test, and validate by supporting application configuration (attributes, workflows, UI changes), assisting with data conversion (extract/load/validation), and executing tests while validating results using queries as needed.
• Keep critical systems running by providing 24x7 support, working trouble tickets to SLA, conducting root cause analysis, coordinating issue resolution across teams (and vendors when needed), and maintaining clear documentation and knowledge articles.

Benefits

• medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits
• short-term and long-term disability
• paid parental leave
• family expansion reimbursement
• paid vacation from date of hire
• sick time (accrued at 1 hour for every 25 hours worked)
• eight paid holidays
• two personal days per year
• 401(k) retirement plan with employer match
• discounted company stock program (S.I.P.)
• Starbucks equity program (Bean Stock)
• incentivized emergency savings
• financial well-being tools
• 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan
• student loan management resources
• access to other educational opportunities
• backup care
• DACA reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed