intermediate systems analyst- incident response (Nashville, TN)

Starbucks Coffee Company • Nashville, TN

8d • $67,400 - $112,300 • Onsite

About The Position

As a Systems Analyst, you’ll support and deliver technology and process solutions that build key business capabilities and drive operational improvements. You’ll partner with business and technology teams to gather requirements, design solutions, configure and test systems, and provide global production support for critical applications.

Requirements

• 1-2+ years of relevant IT experience
• 1+ years of facilitating major incident / crisis bridge lines (preferred)

Nice To Haves

• Excellent verbal & written communication and listening skills. Ability to create accurate, concise correspondence, develop and conduct presentations
• Strong proven interpersonal skills & able to work well with people at all levels
• Detail-oriented and strong problem-solving skills, with ability to analyze a situation for potential future problems
• Familiar with incident management processes
• Foundation level knowledge of server operating systems, networking, firewalls, databases, storage, virtual infrastructure technologies, and application technologies.
• Intellectually inquisitive nature with the ability to be open minded to varying opinions
• Responsible, conscientious, and possess a passion for excellence - positive “can do” attitude
• Innovative, creative, and extremely responsive in respect to service quality and ways in which it can be improved
• Available for on-call coverage 24X7, to support off-hours work as required, including weekends and Holidays and fluctuates with staffing
• Available to work nights and weekends on a rotating schedule
• Good understanding of corporate IT policies, procedures, and standards
• Knowledge of Incident, Problem, Change, and Knowledge Management practices
• Knowledge of the IT strategies, customers, and services provided
• Knowledge of service analysis tools

Responsibilities

• Shape solutions end-to-end by gathering and documenting requirements, supporting user story creation and backlog grooming, and contributing to business process design and user-centric solution design.
• Configure, test, and validate by supporting application configuration (attributes, workflows, UI changes), assisting with data conversion (extract/load/validation), and executing tests while validating results using queries as needed.
• Keep critical systems running by providing 24x7 support, working trouble tickets to SLA, conducting root cause analysis, coordinating issue resolution across teams (and vendors when needed), and maintaining clear documentation and knowledge articles.

Benefits

• medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits
• short-term and long-term disability
• paid parental leave
• family expansion reimbursement
• paid vacation from date of hire
• sick time (accrued at 1 hour for every 25 hours worked)
• eight paid holidays
• two personal days per year
• 401(k) retirement plan with employer match
• discounted company stock program (S.I.P.)
• Starbucks equity program (Bean Stock)
• incentivized emergency savings
• financial well-being tools
• 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan
• student loan management resources
• access to other educational opportunities
• backup care
• DACA reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed