Desktop Support Technician || Onsite || Nashville, TN ||Contract

INFO ORIGIN INC • Nashville, TN

1d • $33 - $35 • Onsite

About The Position

We are seeking an experienced Desktop Support Technician to provide comprehensive technical support to our users. This role involves troubleshooting hardware, software, network, and application issues, managing incidents through ServiceNow, and performing Active Directory administration. The ideal candidate will be adept at supporting both local and remote users, deploying new hardware, and maintaining accurate documentation.

Requirements

• Experience in providing technical support via phone, email, and remote assistance.
• Ability to handle a high volume of support calls (up to 30 per day).
• Proficiency in troubleshooting hardware, software, network, and application issues.
• Experience with ServiceNow for incident management.
• Experience in installing, configuring, and supporting desktops, laptops, printers, and mobile devices.
• Experience with Active Directory user administration (password resets, account unlocks).
• Experience supporting remote users using remote assistance tools.
• Experience deploying and configuring new hardware and mobile devices.
• Strong documentation skills.

Responsibilities

• Provide technical support via phone, email, and remote assistance.
• Handle up to 30 support calls per day while maintaining excellent customer service.
• Troubleshoot hardware, software, network, and application issues.
• Manage and resolve incidents using ServiceNow.
• Install, configure, and support desktops, laptops, printers, and mobile devices.
• Perform Active Directory user administration, including password resets and account unlocks.
• Support remote users using remote assistance tools.
• Deploy and configure new hardware and mobile devices.
• Maintain accurate documentation of support activities and resolutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed