Desktop Support Technician - CONTRACT

Nexus Technologies LLC • USA, Remote, US, Remote

6d • Remote

About The Position

Our client needs a dedicated desktop support technician to serve as the primary point of contact for day-to-day IT issues. The role is primarily remote, with periodic on-site visits to the client's office. The client's internal team is currently absorbing this work themselves and needs dedicated coverage to free up their time. This is a small, close-knit office environment (typically 5-6 people on-site on any given day).

Requirements

• Comfortable working independently with light day-to-day oversight
• Broad generalist skill set across Mac/Windows/Linux rather than single-OS specialization
• Experience with modern SaaS/ITSM tooling (JIRA, M365, Slack/Teams/Zoom)
• Strong remote communicator who stays responsive and proactive between on-site visits
• Comfortable with basic new-hire/termination IT provisioning workflows

Responsibilities

• Drive AI tool enablement and adoption (Claude) across the team, serving as the go-to resource for AI-savvy support
• Provide remote-first hardware and software troubleshooting for end users; triage and resolve what's solvable remotely, and handle hands-on items (hardware failures, peripheral issues, device provisioning) during scheduled on-site visits
• Support a mixed OS environment: Mac, Windows, and Linux
• Manage new hire and termination provisioning/deprovisioning across the client's tool stack, coordinating physical setup with the on-site visit schedule
• Support and troubleshoot collaboration tools: Slack, Teams, Zoom
• Provide first-line support on JIRA (ITSM), Microsoft 365, and Asana
• Support AWS and light GCP environments as needed
• Serve as a reliable remote point of contact between on-site visits, with clear response and escalation expectations

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed