Desktop Support Technician
ProPetro•Houston, TX
•Onsite
About The Position
The Desktop Support Technician provides basic desktop support to all organizational personnel; troubleshoots basic software, hardware, and other Information Technology (IT) related issues; tracks the Help Desk e-ticketing system and responds to requests in a timely manner; and performs general IT device repair.
Requirements
- Proficient knowledge of Microsoft Office 365 applications, required
- Strong verbal and written communication skills, can effectively interact with personnel at all levels of the organization
- Strong analytical and critical thinking skills, able to solve problems independently and collectively
- Must be personable with a positive attitude and a strong sense of customer services
- Must be physically able to bend, stoop, kneel, twist, crawl, and may occasionally need to climb a ladder
Nice To Haves
- Minimum 6 months experience in an IT desktop support role, preferred
- Bachelor's Degree or Associates degree, preferred
Responsibilities
- Provide basic desktop support to all organizational personnel
- Troubleshoot basic software, hardware, and other IT related issues
- Track the Help Desk e-ticketing system and respond to requests in a timely manner
- Set up Virtual Conferencing (VC) systems in conference and meeting rooms
- Answer any calls that may come to the help desk phone and give on-site support as needed
- Perform IT device repair (i.e., laptops, cell phones, tablets, etc.)
- Assist with maintaining IT Department inventory
- Assist with IT projects as requested
- Maintain compliance with Health, Safety, and Environmental (HSE) policies by attending all required HSE training sessions, safety meetings, and always utilize proper Personal Protective Equipment (PPE)
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
