Desktop Support Technician

Roeslein & Associates•Sunset Hills, MO

10d

About The Position

Roeslein & Associates is a global leader in engineering, manufacturing, and construction services, specializing in modular, pre-fabricated solutions for the energy, beverage, and industrial sectors. With a focus on safety, innovation, and sustainability, Roeslein delivers turnkey project execution from concept to commissioning. Our team is driven by a commitment to quality and client success, operating across North America, South America, Europe, and Asia. At Roeslein, you’re not just taking a job – you’re becoming an employee owner. As part of a 100% ESOP organization, you share the success you help create while building a long-term career with a company that invests in its people. We live by a simple but powerful ethos: Remain Humble. Stay Hungry. Be Happy. That means: Working hard and continuously improving, Treating people with respect and integrity, Prioritizing safety and quality in everything we do, Enjoying the work we do – together.

Requirements

0-3 years of experience in a desktop support, help desk, or related position is preferred.
Proficient in Windows Desktop Operating Systems (10-11), Microsoft Office and familiar with tracking software.
Basic understanding of Windows Active Directory.
Basic understanding of networking, DHCP and DNS.
Basic level proficiency with batch scripting and commands.
Can effectively train users on desktop software.
Able to work in a fast-paced environment.
Will be a self-sufficient worker.
Excellent communication skills; both oral and written is required.
Exceptional attention to detail.
Excellent organization and planning skills.
Ability to effectively learn and acquire new knowledge and skills.
Computer skills and an in-depth knowledge of Microsoft Windows based programs are required.
Requires effective time management skills, personal conduct, and change management abilities.
Ability to effectively interact with co-workers, clients, vendors, and other business contacts.
Must comply with Roeslein & Associate’s core values for the safe and efficient operation of the business and maintain sound relationships among and with employees.

Responsibilities

Provide effective and creative solutions on Help Desk related issues to ensure satisfaction and productivity.
Provide end user desktop training.
Manage basic changes and additions to the company telephone systems.
Maintain an accurate inventory of all computer and peripheral equipment.
Maintain and track all software licenses and notify management when licenses need to be ordered or renewed.
Ensure that hardware lifecycle procedure is maintained.
Assign, redirect and escalate all Help Desk tickets (web, email or phone, e.g.) to the appropriate IT resource in a timely manner.
Install software, modify settings, replace hardware, etc. to resolve user issues; resolve desktop and network issues to restore service; and remove/uninstall software products.
Execute hardware/software deployment projects.
Performs software installation, updates, configuration and troubleshooting.
Configure and troubleshoot printers, scanners and other peripheral devices; and remove/uninstall hardware.
Uses configuration management and ticket processes to document support actions taken.
Develop and maintain relationships with employees at all locations.
Conduct activities in a safe and healthy manner and work in accordance with established safety and company requirements.