IT Support Specialist (Onsite) || Nashville, TN || Contract

INFO ORIGIN INC•Nashville, TN

1d•$30 - $35•Onsite

About The Position

Seeking an IT Help Desk/Desktop Support Technician with experience providing technical support for hardware, software, printers, Active Directory, iOS devices, video conferencing, networking, and remote support. The role focuses on troubleshooting end-user issues, managing service tickets, supporting enterprise applications, and delivering excellent customer service in a high-volume call center environment.

Requirements

IT Help Desk / Desktop Support
Active Directory (User Management, Password Reset, Account Unlock)
Printer Administration & Troubleshooting
iOS Device Support (iPhone/iPad)
Cisco WebEx
Microsoft Teams
Cisco Presence
Network Troubleshooting (VPN, Wi-Fi, LTE)
Application Troubleshooting
Remote Support (MSRA, RDP, Teams, WebEx)
ServiceNow
Ticket Management
Customer Service
Call Center Support

Nice To Haves

IT Call Center experience
Hardware Deployment
Strong communication and problem-solving skills
Ability to lift up to 50 lbs.

Responsibilities

Provide Tier 1/Tier 2 IT Help Desk support and handle up to 30 support calls per day.
Troubleshoot and administer printers, print servers, and print queues.
Manage Active Directory users, password resets, account unlocks, and OU navigation.
Configure, deploy, troubleshoot, backup, and restore iPhones and iPads.
Support Cisco WebEx, Microsoft Teams, and Cisco video conferencing solutions.
Troubleshoot network connectivity issues (VPN, Wi-Fi, LTE, internal/external networks).
Resolve application issues related to permissions, compatibility, browsers, and installed software.
Provide remote support using MSRA, RDP, Microsoft Teams, and WebEx.
Deploy hardware and manage incidents using ServiceNow.
Maintain ticket queues, assignments, and documentation while delivering excellent customer service.