Service Desk Intern - Retail

Vera Bradley•Roanoke, IN

14h

About The Position

The Service Desk Intern – Retail position provides technical support for our stores and works to identify, research, and resolve technical problems concerning the stores backoffice computers, printers, point of sales systems, and other peripherals at our retail stores. The Service Desk Intern – Retail position provides technical support for our stores and works to identify, research, and resolve technical problems concerning the stores backoffice computers, printers, point of sales systems, and other peripherals at our retail stores.

Requirements

Junior standing pursuing degree in Information Systems, Computer Technology or similar degree or experience working in Retail preferred.
1-3 years supporting Windows server, desktop products, and point of sales software preferred
Experience with point of sales systems and interfacing technologies.
Experience supporting a retail environment preferred

Nice To Haves

Microsoft, Apple, A+, or other technical certifications or training a plus
Experience working in an administrative support or customer service capacity preferred

Responsibilities

Assist with retail store support, retail store openings, and retail IT Projects
Provide POS and store equipment technical support to Vera Bradley stores
Assist with feature testing, troubleshooting, and issue resolution within D365 POS
Assist with new store openings by preparing equipment for deployment, testing equipment prior to deployment and coordination of opening tasks
Answer phones, emails, JSM tickets, etc. and route to the proper resources for resolution
Prepare and deploy replacement equipment as the needs arise throughout the year
Resolve technical issues and escalate to Tier 2 support as necessary
Perform routine system checks and maintenance tasks
Manage and prioritize incoming support requests
Communicate technical information clearly and concisely
Document all support requests, technical processes and resolutions for within JSM and Jira platforms.
Collaborate with other team members to identify and address recurring technical issues
Identify opportunities for process improvement and develop and implement solutions that drive value for the organization
On-Call as needed

Benefits

Equal Opportunity Employer/Vets/Disabled
Vera Bradley provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Know Your Rights: Workplace Discrimination is Illegal (in English)
Know Your Rights: Workplace Discrimination is Illegal (in Spanish)
Pay Transparency (in English)
Pay Transparency (in Spanish)
E-Verify Participation Poster
Right to Work Poster (English)
Right to Work Poster (Spanish)
California Privacy Notice
If you need a reasonable accommodation for any part of the employment application process, please send an e-mail to [email protected] .
Please include the accommodation you are requesting and your contact information.
Reasonable accommodations are considered on a case-by-case basis.
Please note that only inquiries concerning a request for reasonable accommodation and other EEO/Affirmative Action issues will be responded to from this e-mail address.
Our intention is to fill this opening within 30 days of the original posting date and applications will be accepted on an on-going basis until the position is filled.