IT Service Desk Intern

Busey Bank•Champaign, IL

1d•$17

About The Position

The IT Service Desk Intern is responsible for handling inbound calls and service tickets related to supporting Busey Associates. In addition, this position assists with setting up and deploying hardware.

Requirements

Strong oral and written communication skills
Strong customer service skills
Maintain confidentiality of Bank and customer information
Take independent action within established options and develop new procedures and approaches to problems when necessary
Maintain visual attention and mental concentration for extended periods of time
Perform duties and make decisions with patience and tact under frequent time pressures
Requires Intern to be a part of a Degree seeking program
Excellent customer service skills, with a genuine desire to help others
Knowledge of Windows 11 and Office 365 required
General knowledge of PC hardware

Responsibilities

Respond to inbound calls and service tickets in an efficient, courteous, and knowledgeable manner.
Maintain documentation for received calls and job function responsibilities.
Resolve problems by gathering information, determining the customers’ needs, and conducting research to find a correct solution.
Ensure all calls taken have been resolved and if not resolved, perform necessary escalations and associate follow-up.
Maintain an open line of communication regarding events, outstanding issues, and client follow-up.
Proactively determine ways to improve support/service and reduce the number of inbound calls.