IT Help Desk Intern
About The Position
The American Institute of Architects (AIA) is the leading professional association for licensed architects, emerging professionals, and allied partners in the United States, representing more than 100,000 members across 270+ state and local components. AIA advocates at every level of government on issues central to the profession and the public: housing affordability, building codes and resilience, professional licensure, climate action, and procurement reform. Position Summary: The IT Help Desk Summer Internship is a structured, engaging eight-week experience designed for students interested in IT field. Interns will gain hands-on experience supporting service desk operations and key projects such as laptop provisioning, and end-user technical support, while developing professional and technical skills for entry-level IT roles.
Requirements
- Currently enrolled in a college or university in an IT-related field
- Basic knowledge of Windows/macOS and common applications
- Strong interest in IT support and customer service
Responsibilities
- Support IT Help Desk and service desk operations
- Assist with laptop provisioning, imaging, deployment, and refreshes
- Provide first-level support for hardware, software, and access issues
- Assist with asset inventory and device lifecycle management
- Participate in team projects, training, and process improvements
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What This Job Offers
Job Type
Full-time
Career Level
Intern
Education Level
No Education Listed
Number of Employees
501-1,000 employees
