IT Help Desk Intern
About The Position
Ascent is a leading provider of innovative financial products and student support services that enable more students to access education and achieve academic and economic success. Everything Ascent offers is designed with the best-in-class teams and technology to increase every student's ability to plan, pay, and succeed in their education and career. Ascent's planning tools and financing resources are co-created by students for those in college, graduate school, and career training programs. Ascent offers financial wellness education, student success services, and one-on-one and digital career coaching that put students' academic and professional goals within reach. Ascent has been widely recognized for its strong culture – named “Best Places to Work” by the San Diego Business Journal for the past 5 years – and as an industry leader – named “Best Student Loan” by NerdWallet for the past 3 years. We value providing superior customer service and are committed to the successful operation of our information technology systems. We are seeking a qualified IT help desk technician intern to assist our internal customers with questions and problems concerning computer systems, hardware, and software. The technician intern will work in our San Diego office and support internal customers remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency. Standout candidates will be excellent problem-solvers with outstanding communication and customer service skills.
Requirements
- Excellent problem-solving and analytical skills with a demonstrated sound attention to detail
- Comprehensive knowledge of computer systems and experience troubleshooting hardware and software
- The ability to break down technological processes and deliver clear, step-by-step instructions
- Patient, friendly demeanor with a great aptitude for listening
- Strong verbal and written communication skills
- Commitment to providing exceptional customer service
Nice To Haves
- Bachelor's Degree in computer science, information systems or IT, or equivalent experience
- CompTIA A+ certification (optional)
- Fluent in mechanisms such as peripherals (printers, mice, headsets, etc.)
- Comfortable providing technical assistance and fixing issues that arise
- Experience working with smart devices such as phones, tablets, etc.
- Eagerness to learn new technologies and systems
Responsibilities
- Maintain informational documentation in SharePoint for the Help Desk.
- Oversee implementation of desktop configuration management at the help desk level.
- Gather accurate technical information from internal customers on reported issues.
- Assist with implementation and maintenance of hardware, software and peripherals.
- Provide professional end-user support via telephone, email or web.
- Provide appropriate documentation on services provided and status updates in the Jira service desk system.
- Assist the IT team with account creation, changes, and securing of data/accounts.
- Troubleshoot performance issues and issues with browsers and plugins.
- Answer all incoming requests (mostly chat and web) and create a ticket by documenting the reported issue and all prominent details.
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What This Job Offers
Job Type
Part-time
Career Level
Intern
Number of Employees
251-500 employees
