CNB Bank, IT Service Desk Intern

CNB Financial Corporation•Clearfield, PA

2h•Onsite

About The Position

The IT Intern will support the organization’s technology operations by assisting with hardware and software troubleshooting, user support, system maintenance, and documentation tasks. This role offers hands-on experience in areas such as workstation setup, network connectivity, application support, and ticket management while working closely with experienced IT professionals. The ideal candidate is a motivated problem solver with strong communication skills and a desire to learn in a fast paced technical environment. Below is a list of essential functions of this position. Additional responsibilities may be assigned in the position.

Requirements

To perform this position successfully, an individual must be able to perform each essential position requirement satisfactorily and must be actively working towards a secondary education degree (Associates’, bachelor’s degree or master’s degree). A background screening will be conducted.
LANGUAGE SKILLS: Ability to read, comprehend, and interpret documents. Possesses professional communication and interpersonal skills to write and speak effectively both one-on-one and before groups of clients or employees of the organization. Ability to communicate to clients directly and effectively.
TECHNOLOGY SKILLS: Ability to utilize telephone systems and possess good digital literacy including email, internet and intranet use. Experience with workstations, printers, scanners, servers, network disk storage, routers/switches/WIFI, telephone systems, peripheral devices and various network connected devices.
MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to solve challenging problems involving several variables in a standardized situation.
PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.
This position operates in a professional office environment with considerable time standing while using office equipment such as computers, phones, and printers. The ability to lift or move 25lbs on occasion is required. Noise level is moderate with constant communication and interactions with others. Ability to travel on occasion to all market areas.

Responsibilities

Provide Technical Support: Assist end users with basic hardware and software troubleshooting, including diagnosing issues and resolving service desk tickets.
Support IT Projects: Participate in team initiatives such as system upgrades, network improvements, security enhancements, or technology rollouts.
Monitor and Escalate Incidents: Observe system alerts, identify potential issues, and escalate complex problems to senior technicians as needed.
Provide Onsite Technical Assistance: Help staff with technology during meetings, remote sessions, or equipment setups.
Support Network Operations: Assist with basic network troubleshooting, cable management, and verifying connectivity across devices.

Benefits

Medical, Dental, Vision & Life Insurance
401K with company match
Paid Time Off & Recognized Holidays
Leave policies
Voluntary Benefit Options (Life, Accident, Critical Illness, Hospital Indemnity & Pet)
Employee Assistance Program
Employee Health & Wellness Program
Special Loan and Deposit Rates
Gradifi Student Loan Paydown Plan
Rewards & Recognition Programs and much more!
Eligibility requirements apply.