Service Desk Intern - Retail

Vera Bradley•Roanoke, IN

21h•Hybrid

About The Position

The Service Desk Intern – Retail position provides technical support for our stores and works to identify, research, and resolve technical problems concerning the stores backoffice computers, printers, point of sales systems, and other peripherals at our retail stores.

Requirements

Junior standing pursuing degree in Information Systems, Computer Technology or similar degree
Experience with point of sales systems and interfacing technologies

Nice To Haves

Experience working in Retail preferred
1-3 years supporting Windows server, desktop products, and point of sales software preferred
Microsoft, Apple, A+, or other technical certifications or training a plus
Experience working in an administrative support or customer service capacity preferred
Experience supporting a retail environment preferred

Responsibilities

Assist with retail store support, retail store openings, and retail IT Projects
Provide POS and store equipment technical support to Vera Bradley stores
Assist with feature testing, troubleshooting, and issue resolution within D365 POS
Assist with new store openings by preparing equipment for deployment, testing equipment prior to deployment and coordination of opening tasks
Answer phones, emails, JSM tickets, etc. and route to the proper resources for resolution
Prepare and deploy replacement equipment as the needs arise throughout the year
Resolve technical issues and escalate to Tier 2 support as necessary
Perform routine system checks and maintenance tasks
Manage and prioritize incoming support requests
Communicate technical information clearly and concisely
Document all support requests, technical processes and resolutions for within JSM and Jira platforms.
Collaborate with other team members to identify and address recurring technical issues
Identify opportunities for process improvement and develop and implement solutions that drive value for the organization
On-Call as needed