Service Desk Intern

Ntiva, Inc.•Parkersburg, WV

About The Position

At Ntiva, we have a saying – “We exist to grow each other.” Our focus is helping each other, our clients and our families grow both personally and professionally. Sound like something you could get in to? Because as one of the fastest-growing Managed Services Companies in the country, we’re looking to fuel our team with powerhouse talent. With strategic locations across the U.S., and still led by our original founder Steven Freidkin, we specialize in in helping organizations solve their complex IT challenges no matter where they are located.

Requirements

Must be an enrolled student at West Virginia University at Parkersburg or Mountwest Community & Technical College
Must be in first year with at least one semester completed, or in 2nd year
Must be enrolled in the below programs: MountWest - Network Systems & Security WVUP - Computer and Information Technology; Computer Science
Must be able to work a minimum of 20 hours per week

Responsibilities

Accept incoming client troubleshooting calls and make outbound calls in response to email requests.
Engaging in email communication with clients
Laptop/Desktop preparation and setup, utilizing knowledge of Windows and its configuration. and knowledge of network environment and inter-connectivity with servers and printers
Basic client account administration in Office 365 and Active Directory
Tracking scheduled work, engaging in communication around that scheduling, and updating the schedule and client as changes occur
Log accurate and detailed case notes within the Ntiva ticketing system and other documentation systems
Assess the need for documentation updates and inform management of any necessary changes
Maintain a positive attitude with a client-centric focus
Pay close attention to detail to ensure accuracy and efficiency

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