Service Desk Intern

Redwood Logistics•Chicago, IL

2d•$20•Hybrid

About The Position

As Service Desk Intern working within Shared Services (one of our entities), you will be responsible for delivering IT services and support to the entire Redwood enterprise, with on-site presence at our Chicago headquarters and Monterrey, Mexico office and a virtual presence across all our other North America locations.

Requirements

Currently pursuing a Bachelors degree in Information Technology, Computer Science, or a related field (or recent graduate)
Dedication to a good job
Ability to follow directions accurately and thoroughly
Interest in IT
Basic understanding of Windows operating systems (Windows 10/11) and general workstation support
Strong problem-solving skills and willingness to learn new technologies quickly
Excellent communication and customer service skills, with the ability to support non-technical users
Ability to prioritize tasks and manage time effectively in a fast-paced environment

Nice To Haves

Foundational knowledge of hardware and software troubleshooting concepts preferred
Basic understanding of Active Directory (user accounts, password resets, group membership) through coursework or labs preferred
Exposure to Microsoft 365 (O365) tools such as Outlook, Teams, and SharePoint preferred

Responsibilities

Collaborate with management and internal teams to deliver best-in-class service throughout the organization
Make End User Support more effective and efficient
Inform management of technology trends, best practices, pitfalls, etc.
Identify opportunities to streamline and automate procedures
Document processes, procedures, system designs, and user how-to knowledge base articles
Conduct regular audits of hardware and software assets, as well as user accounts and licenses
Acquire new computers, manage the existing laptop and desktop fleets, and work with vendors to repair and return to service any faulty devices
Manage physical phones and softphones, including telephony system management tasks
Process standard onboarding, offboarding, and access change requests of Redwood staff
Provide First-level support of existing business applications
Manages hardware and software assets as well as assent management processes.
Maintains and improves the software deployment process and assists in new computer deployment images.
Ensure PCs are patched and functioning at a high level
Adherence to all documentation and administrative responsibilities.
Identifies opportunities to improve security throughout the organization.
Informs management of trending threat potentials and zero-day vulnerabilities and provides recommended action plans management informed and make recommendations that promote the overall effectiveness of the IT services offered to the business

Benefits

Access to experts and resources for your Learning & Development journey
Opportunity for internal mobility
Employee referral bonus program
Employee Resource Groups (ERGs)
Annual fundraising and volunteer events to give back to communities
Paid time off, floating holidays, time off to volunteer and rollover
Paid parental leave
Medical, dental, vision and 401k plans (with match)
Flexible spending account, mass transit and dependent care plans available
Health savings account, with a annual company contribution for plan participants
Short-term and long-term disability; life insurance policies subsidized by company
Additional benefits including pet insurance, accident care, access to legal advice and more