Intern, Service Desk/EUS

Securitas Security Services•Parsippany, NJ

5d•Hybrid

About The Position

Securitas is a dynamic and innovative Security company dedicated to making the world a safer place. We believe in fostering talent and providing opportunities for growth. We offer students the opportunity to spend a summer working at one of Securitas’ US Operating Centers. This internship program offers undergraduate students with real-world application of business within the North America Shared Services organization. You will participate in an 11-week internship located in Parsippany, New Jersey for 32-40 hours per week with a hybrid schedule. As a junior level End User Services (EUS) Intern, you will be responsible for performing basic ticket administration, follow ups with our customers on pending tickets, basic administration tasks on systems and software. Laptop builds as well as some level 1 trouble shooting can be performed where appropriate. Successful completion of the internship program could lead to a return internship for the following summer or employment at the organization in the future.

Requirements

High school diploma or GED
Currently or preparing to pursue an undergraduate degree
Ability to accept training and instruction from members of the L2 team
Willingness to learn and have a can-do attitude

Responsibilities

Provide administrative support to the L2 EUS team with regards to ticket management and tirage
Provide support in office with regards to laptop build procedure and configuration / packing of laptops
Take regular inventory of laptops in storage to ensure loaner pool is functional
Perform basic 1st level trouble shooting of incidents with instruction and direction from L2 team
Follow SOPs to complete provisioning requests as per direction from L2 team
Complete floor walks in office to ensure correction functioning and layout of equipment including meeting room setups
Other tasks will be assigned by senior members of L2 and EUS manager as needed