frog, Service Design - Senior Consultant
About The Position
frog, part of Capgemini Invent, is hiring a Senior Consultant in its Creative & Design practice. The practice helps organizations create meaningful products, services, and experiences by combining creativity, strategy, research, design, and technology. As AI reshapes organizations, the consulting model is evolving to use analytics, automation, and generative AI to augment human judgment. The Service Design practitioner designs and improves systems spanning people, processes, and digital and physical touchpoints. The role leads service design activities and client conversations, works across multidisciplinary engagements, and mentors junior colleagues. The position also contributes to proposals, pitches, and practice development, and uses AI-enabled tools to accelerate research, synthesis, and service innovation.
Requirements
- 5+ years in Service Design, Strategic Design, Business Design, or a related discipline.
- A portfolio demonstrating strong service design and visual communication skills.
- Experience leading service design workstreams in multidisciplinary teams.
- Confident presentation, storytelling, workshop, and stakeholder management capabilities.
- Proficiency with contemporary design, collaboration, and prototyping tools and methods.
- Ability to coordinate a team and drive a project forward.
- Ability to present and sell a project internally and to clients.
- Ability to contribute to project costing and organization and propose innovative approaches.
Nice To Haves
- Bachelor's degree in Design, Visual Communications, or a related discipline.
Responsibilities
- Lead service design activities across multidisciplinary engagements.
- Create journey maps, service blueprints, ecosystem maps, and visual frameworks.
- Design systemic interventions across complex partner ecosystems.
- Facilitate research, workshops, co-creation, and stakeholder alignment.
- Prototype and validate service concepts through walkthroughs and role play.
- Balance user, provider, operational, and business needs.
- Contribute to proposals, pitches, mentoring, and practice development.
- Use AI-enabled tools to accelerate research, synthesis, and service innovation.
- Coordinate teams and drive projects forward.
- Present and sell projects internally and to clients.
- Contribute to project costing and organization, and propose innovative approaches.
- Supervise junior colleagues on small projects.
Benefits
- Paid time off, including 12–25 vacation days depending on employee grade, company-paid holidays, personal days, and sick leave.
- Medical, dental, and vision coverage, or provincial healthcare coordination in Canada.
- Retirement savings plans, such as a 401(k) in the U.S. or RRSP in Canada.
- Life and disability insurance.
- Employee assistance programs.
- Other benefits based on local policy and eligibility.
- The role may be eligible for variable incentives, bonuses, or commissions.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
