Service Design Lead

We are seeking a driven Service Design Lead who excels at solving complex challenges and taking a holistic approach to human experience. Reporting to the Head of Service Design EMEA, the ideal candidate will be a design practitioner skilled at engaging clients and promoting service design and human-centric thinking. This role involves planning and executing research, leading workshops, and collaborating with designers, developers, and BAs. As a key player in our fast-paced, prototype-driven methodology, you will contribute to the creation of transformational products and services. We value change, exploration, and delivering the best possible experience.

- Lead and/or support cross-functional teams to deliver strategic and creative outputs on projects and accounts - Develop and execute research strategies to address different contexts and requirements - Analyze data collected through quantitative and qualitative methods and communicate insights to inform strategic deliverables - Represent and champion the Service Design capability within the organization and with clients - Drive new growth in service design and human experience (HX) overall - Identify opportunities where service design can add value and help scope related projects and deliverables - Inspire the team and clients to push thinking further and consider innovative directions - Collaborate with Product Design and Design Engineering teams to ensure vision is translated into the live product - Shape and grow the Service Design capabilities at WongDoody - Manage a team of Service Designers at various levels as the team grows - Contribute to the development of service design practice tools, methodologies, and applications - Experience working in senior level Service Design, Experience Strategy, or UX roles at leading digital agencies - Strong portfolio demonstrating applied experience of service design methodologies - Ability to thrive in a fast-paced, action-oriented environment

- Experience working at leading digital agencies within a senior level Service Design, Experience Strategy, or UX role - A strong portfolio of complex, digital experiences for global brands that demonstrates applied experience of service design methodologies - The ability to craft an experience strategy and vision, with the understanding of - The tendency to thrive in an action in a fast-paced environment - Ability to lead and/or support cross-functional teams - Develop, advocate for, and execute appropriate research strategies - Draw insights from data collected through quantitative and qualitative methods - Represent and champion the Service Design capability - Engage existing accounts to drive new growth in service design and HX overall - Work with other leaders and stakeholders to identify spaces where service design can add value - Inspire the whole team and the client to push thinking further and consider innovative directions - Work with Product Design and Design Engineering teams to ensure vision is translated into the live product - Shape and grow the Service Design capabilities at WongDoody - Manage a team of Service Designers at various levels - Contribute to the development of service design practice tools, methodologies, and applications - Strong strategic thinking skills - Excellent communication and presentation skills

- Private Medical Insurance - Life assurance - Pension - Income protection - Cycle to Work - Summer Hours - Employee Assistance Program - Regular team socials - Hybrid Working providing flexibility to work from our fabulous studio in Old Street and from home