Service Department Associate
About The Position
NetCost Market is seeking a Service Department Associate to join its Deli Team. The role provides friendly, professional customer service while supporting deli counter operations and maintaining the quality, presentation, and sanitation of food products. Associates work in a fast-paced, multitasked environment and may work at any service counter station—including the hot case, cold case, sandwich station, bakery, or juice bar—and on opening, mid, or closing shifts. The position also supports other team members and store goals and follows department and store policies, food-safety requirements, and managerial instructions.
Requirements
- Must be 18 years or older.
- Ability to provide friendly, courteous, prompt customer service.
- Ability to read, write, and perform simple math problems.
- Ability to interpret, understand, and follow instructions and solve problems.
- Ability to work well with others as a team member.
- Passion for serving people.
- Ability to meet the physical demands of standing, walking, carrying, lifting, climbing, and kneeling, including lifting up to 50 pounds.
Responsibilities
- Proactively assist customers according to Customer Service Standards and respond promptly and resourcefully to inquiries, orders, special orders, returns, requests, and concerns.
- Work effectively at service counter stations, including the hot case, cold case, sandwich station, bakery, and juice bar, and across opening, mid, and closing shifts.
- Portion, present, package, weigh, wrap, and price merchandise according to customer requests and established guidelines, minimizing shrink and maximizing sales.
- Merchandise, stock, rotate, and slice products; cut larger pieces for counter display.
- Develop and maintain knowledge of products and store layout so customers can be assisted or directed to the appropriate aisle.
- Receive, inspect, and store deliveries to ensure product quality and condition.
- Prepare and arrange products in display cases to maintain their quality and attractive appearance.
- Maintain a clean, appealing, and sanitary counter and work area in accordance with Health Department regulations and food-safety standards.
- Operate and sanitize deli equipment safely and properly.
- Follow portion guidelines and accurately record samples, demonstration products, and waste.
- Communicate and cooperate with kitchen staff and request counter assistance when needed.
- Attend scheduled Deli Department and store meetings.
- Assist team members in achieving department and store goals.
- Follow deli and store policies, the Staff Member Handbook, the Injury and Illness Prevention Plan, the dress code, and managerial instructions.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
