Service Department Associate

Morrison Industries LLC • Grand Rapids, MI

3d • $19 - $23 • Onsite

About The Position

Morrison Industries is hiring a Service Department Associate for one of its Grand Rapids locations. The associate supports customers, vendors, and internal teams by coordinating service communication, managing open work orders and records, assisting with parts and rental processes, and helping ensure service needs are handled accurately and on time. Experience in the material handling industry or a similar field is preferred.

The role is full-time, first shift, Monday through Friday, with pay of $19–$23 per hour. Employment requires a pre-employment drug screen, including marijuana, a physical exam, and a background check.

Morrison Industries is a family-owned and operated material handling company with 70 years of dedication to customer service. It provides service, sales, parts, and rentals for a variety of material handling equipment.

Requirements

• Active listening and communication skills.
• Intermediate computer skills, including Microsoft Office 365.
• Strong organizational abilities and an appropriate sense of urgency.
• Ability to make decisions.
• Strong mechanical knowledge.
• A 2- or 4-year college degree.
• Some experience in operations or management.

Nice To Haves

• Experience in the material handling industry or a similar field.
• Interest in advancement within the company.

Responsibilities

• Monitor, review, and approve technicians’ work orders.
• Coordinate between customers and the service department.
• Respond to phone calls and email correspondence.
• Communicate proactively with customers.
• Assist with parts ordering, receiving, and inventory management.
• Assist with rental inquiries, quotations, setups, and deliveries.
• Communicate with the accounting department about outstanding customer invoices.

Benefits

• Health insurance available on the first day of employment.
• Dental insurance available on the first day of employment.
• Vision insurance available on the first day of employment.
• Flexible spending account (FSA) options available on the first day of employment.
• Life insurance available on the first day of employment.
• Disability insurance available on the first day of employment.
• Paid time off after 90 days of employment.
• Paid holidays after 90 days of employment.
• Retirement plan with a 50% match on the first 6% contributed, up to $2,500 per year.
• Employee referral incentives.
• Wellness program.
• Employee assistance program.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree