Service Department Associate
About The Position
NetCost Market is seeking a Service Department Associate to join its Deli Team. The role provides friendly, professional customer service while helping maintain product quality, presentation, and customer satisfaction. Associates work in a fast-paced, multitasked environment and may serve at the hot case, cold case, sandwich station, bakery, or juice bar, across opening, mid, or closing shifts. The position involves merchandising, stocking, rotating, slicing, portioning, packaging, weighing, wrapping, and pricing products. Associates receive and inspect deliveries, prepare and arrange merchandise in display cases, maintain a clean and sanitary work area, and operate and sanitize deli equipment safely. They also respond to customer inquiries and requests, follow food-safety and department policies, communicate with kitchen staff, and assist the team in meeting department and store goals. The posting also references Smoked Fish/Caviar/Bakery Deli.
Requirements
- Must be 18 years of age or older.
- Ability to provide friendly, courteous, prompt customer service.
- Ability to read, write, and perform simple math problems.
- Ability to interpret, understand, and follow instructions and solve problems.
- Ability to work well with others as a team member.
- Passion for serving people.
- Ability to meet physical demands including standing, walking, carrying, lifting, climbing, and kneeling, and to lift up to 50 pounds.
Responsibilities
- Proactively assist customers according to the company’s Customer Service Standards and respond to requests and concerns promptly and pleasantly.
- Work at service-counter stations including the hot case, cold case, sandwich station, bakery, and juice bar, and work opening, mid, or closing shifts.
- Portion, present, and package merchandise according to customer requests while minimizing shrink and maximizing sales.
- Develop and maintain knowledge of products being sold or served.
- Maintain a clean, appealing, and sanitary work area in accordance with Health Department regulations and food-safety standards.
- Operate and sanitize deli equipment safely and properly.
- Follow portion guidelines and record samples, demonstration product, and waste.
- Maintain communication and cooperation with kitchen staff and request counter assistance when needed.
- Know the store layout and product locations and direct customers to the appropriate aisle.
- Attend scheduled Deli Department and store meetings.
- Assist other team members in achieving department and store goals.
- Follow Deli Department and store policies, including instructions from managers, the Staff Member Handbook, and the Injury and Illness Prevention Plan.
- Maintain a clean, neat appearance in accordance with the Dress Code policy.
- Weigh, wrap, and price products for customers.
- Slice products and cut larger pieces for counter display.
- Receive, inspect, and store deliveries to ensure product quality.
- Prepare and arrange products in display counters attractively.
- Keep the counter and work area clean.
- Serve customers quickly, efficiently, and pleasantly to support an outstanding shopping experience.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
