Service Department Administrative Specialist

McGrath Family of Dealerships • Cedar Rapids, IA

7d • $15 - $17

About The Position

McGrath Family of Dealerships is hiring a Service Department Administrative Specialist to support efficient service operations. The role works closely with service advisors, technicians, extended warranty companies, and dealership leaders to keep repair orders moving, maximize technician productivity, and support outstanding customer service. It is a fast-paced position suited to someone who is organized, detail-oriented, and comfortable solving problems and managing competing priorities.

The specialist coordinates technician labor booking, processes and reviews repair orders, supports warranty approvals and claims, handles service-related administrative transactions, and maintains organized documentation and records. The role also helps improve processes and supports the service management team with operational and administrative projects. Prior dealership, service department, warranty, administrative, or accounting experience is a plus but is not required.

Requirements

• Strong organizational skills in a fast-moving environment.
• Strong attention to detail and commitment to accurate work.
• Professional communication with teammates, customers, and business partners.
• Ability to multitask and prioritize competing deadlines.
• Self-motivation and ability to work independently.
• Confidence using Microsoft Office and other business systems.

Nice To Haves

• Previous dealership, service department, warranty, administrative, or accounting experience.

Responsibilities

• Coordinate technician labor booking and ensure repair orders are processed accurately and efficiently.
• Work with extended warranty providers to obtain approvals and initiate claims in support of service advisors.
• Review and close repair orders, ensuring proper coding and billing accuracy.
• Maintain accurate labor reporting to help maximize technician productivity.
• Process daily deposits and service-related administrative transactions.
• Manage documentation, records, and digital paperwork to support organized service operations.
• Assist with warranty administration and claim follow-up.
• Identify opportunities to improve processes and maintain efficient workflow.
• Support the service management team with administrative and operational projects.

Benefits

• Competitive pay
• PTO starting on Day 1
• Health, Dental, and Vision Insurance
• 401(k) with Company Match
• Career growth opportunities within one of Iowa's largest dealership groups
• A collaborative, team-oriented culture
• Award-winning workplace recognized as a Corridor Business Journal "Coolest Place to Work"
• Opportunities to learn dealership operations and build a long-term career

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed