Service Department Administrative Specialist

McGrath Family of Dealerships • Cedar Rapids, IA

7d

About The Position

The Service Department Administrative Specialist supports the efficient operation of the dealership service department. Working closely with service advisors, technicians, extended warranty providers, and dealership leaders, this role helps keep repair orders moving, maximize technician productivity, and support outstanding customer service. The position is suited to someone who is organized, accurate, comfortable solving problems, and able to work effectively in a fast-paced environment.

The specialist coordinates labor booking, supports warranty approvals and claims, reviews and closes repair orders, processes deposits and service-related transactions, and maintains organized service documentation. The role also contributes to process improvements and supports the service management team with administrative and operational projects.

Requirements

• Strong organizational skills in a fast-moving environment.
• Attention to detail and commitment to accurate work.
• Professional communication with teammates, customers, and business partners.
• Ability to multitask and prioritize competing deadlines.
• Self-motivation and ability to work independently.
• Confidence using Microsoft Office and other business systems.

Nice To Haves

• Previous dealership, service department, warranty, administrative, or accounting experience.

Responsibilities

• Coordinate technician labor booking and ensure repair orders are processed accurately and efficiently.
• Support service advisors by working directly with extended warranty providers to obtain approvals and initiate claims.
• Review and close repair orders, ensuring proper coding and billing accuracy.
• Maintain accurate labor reporting to help maximize technician productivity.
• Process daily deposits and service-related administrative transactions.
• Manage documentation, records, and digital paperwork for organized service operations.
• Assist with warranty administration and claim follow-up.
• Identify opportunities to improve processes and keep work flowing efficiently.
• Support the service management team with administrative and operational projects.

Benefits

• Competitive pay
• PTO starting on Day 1
• Health, dental, and vision insurance
• 401(k) with company match
• Career growth opportunities within one of Iowa's largest dealership groups
• Collaborative, team-oriented culture
• Opportunities to learn dealership operations and build a long-term career

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed