Service Delivery Intern (IT Helpdesk) - Summer 2027
About The Position
RF-SMART's Summer Internship Program offers a 12-week, full-time experience designed to provide interns with real work, significant responsibility, and direct access to organizational leaders. This program serves as a launchpad for careers, not just a resume entry. The IT Intern will collaborate closely with the Service Delivery Help Desk team, engaging in both project work and structured development activities. Interns will provide first-line technical support for corporate IT systems, including endpoint management, asset management, identity and access, productivity and collaboration tools, and conference room AV. Responsibilities include triaging and resolving tickets via the ITSM platform, contributing to knowledge base documentation, managing onboarding/offboarding processes, and performing identity and access management tasks. The role also involves provisioning and deploying end-user equipment, supporting conference room setups, and escalating complex issues while developing independent diagnostic skills. Interns will perform technical work under supervision, gaining hands-on experience across the platform stack.
Requirements
- Strong written and verbal communication skills
- Technical expertise
- An end user-focused approach
- Currently enrolled in a degree program at the time of the internship
- Considered a Junior or Senior by credit hours
- Available to work 40 hours per week in-office
- Eligible to work in the United States for any employer without future sponsorship
Responsibilities
- Provide, Maintain, and Perform first-line technical support to employees across corporate IT systems, including endpoint management, asset management, identity and access, productivity and collaboration, and conference room AV
- Triage and resolve tickets through the ITSM platform
- Knowledge base documentation
- Onboarding, offboarding, and equipment provisioning workflows
- Identity and access management tasks including user account lifecycle and password resets
- Provisions and deployment of end-user equipment; support conference room setup
- Escalation of complex issues to senior team members while building independent diagnostic skills
- Technical work under close supervision while building hands-on fluency across the platform stack
- Participate in training on the use of IT tools and applications
- Discover your natural talents through a CliftonStrengths assessment
- Develop presentation skills, communication, and professional presence through workshop
- Collaborate on a group innovation project that spans the full 12 weeks
- Hear directly from RF-SMART leaders in our Meet the Leader series—interactive sessions covering career paths, industry insights, and real advice
- Build your network at our intern alumni panel and networking mixer
- Participate in volunteer events, National Intern Day, and company-wide activities
- Access LinkedIn Learning throughout the summer
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What This Job Offers
Job Type
Full-time
Career Level
Intern
Education Level
No Education Listed
