Service Delivery Intern (IT Helpdesk) - Summer 2027

RF-SMART•Jacksonville, FL

39d•Onsite

About The Position

RF-SMART's Summer Internship Program offers a 12-week, full-time experience designed to provide real work, real responsibility, and direct access to leaders. This program serves as a launchpad for interns, allowing them to collaborate directly with the Service Delivery Help Desk team. In addition to project work, approximately 5–6 hours each week are dedicated to structured development, including training on IT tools and applications, a CliftonStrengths assessment, workshops on presentation and communication skills, and a 12-week group innovation project. Interns will also benefit from 'Meet the Leader' sessions, an intern alumni panel and networking mixer, volunteer events, and access to LinkedIn Learning.

Requirements

Strong written and verbal communication skills.
Technical expertise.
An end user-focused approach.
Currently enrolled in a degree program at the time of the internship.
Considered a Junior or Senior by credit hours.
Available to work 40 hours per week in-office.
Eligible to work in the United States for any employer without future sponsorship.

Responsibilities

Provide, Maintain, and Perform First-line technical support to employees across corporate IT systems, including endpoint management, asset management, identity and access, productivity and collaboration, and conference room AV.
Triage and resolve tickets through the ITSM platform.
Knowledge base documentation.
Onboarding, offboarding, and equipment provisioning workflows.
Identity and access management tasks including user account lifecycle and password resets.
Provisions and deployment of end-user equipment; support conference room setup.
Escalation of complex issues to senior team members while building independent diagnostic skills.
Technical work under close supervision while building hands-on fluency across the platform stack.