Service Delivery Coordinator - Aquatics

YMCA of Greater Richmond•Richmond, VA

About The Position

The YMCA of Greater Richmond is seeking a motivated, mission-driven Service Delivery Coordinator - Aquatics at the Tuckahoe Family YMCA. This hands-on leadership role oversees daily aquatic operations and helps provide safe, high-quality aquatic experiences for members and staff. The role combines staff leadership and operational oversight with hands-on program delivery, including lifeguarding and teaching swim lessons for up to 35 hours per week. The position maintains a standard 40-hour workweek and requires schedule flexibility, including afternoons, evenings, and weekends. The coordinator supports hiring, onboarding, training, and supervision of aquatic staff; contributes to staff in-service training and continuous improvement; and ensures aquatic facilities, equipment, program spaces, and pump room operations are safe, clean, and well-maintained. The YMCA describes itself as a cause-driven organization dedicated to strengthening the community and fostering a diverse, inclusive, and welcoming workplace where staff are supported and encouraged to grow professionally.

Requirements

High school diploma or equivalent.
At least one year of aquatics-related experience.
Strong leadership, communication, and customer service skills.
Ability to organize, multitask, and adapt in a fast-paced, hands-on environment.
Proficiency with PC-based applications and scheduling tools.
Willingness to work a flexible schedule and support multiple program areas.
Must obtain and maintain required certifications.

Nice To Haves

Current Lifeguarding certification.
Current CPR/AED certification.
Current First Aid certification.

Responsibilities

Oversee daily aquatic operations during assigned shifts, ensuring safety, operational efficiency, and positive member and staff experiences.
Manage staff scheduling to ensure coverage while maintaining a standard 40-hour workweek.
Provide hands-on program delivery by lifeguarding and teaching swim lessons up to 35 hours per week.
Serve as a visible leader on deck and model YMCA standards and best practices.
Ensure aquatic facilities, equipment, program spaces, and pump room operations are safe, clean, and well-maintained.
Uphold safety protocols and respond appropriately to incidents or emergencies.
Support hiring, onboarding, training, and ongoing supervision of aquatic staff, including lifeguards and swim instructors.
Contribute to in-service trainings and continuous improvement efforts.
Maintain schedule flexibility, including afternoons, evenings, and weekends.