Service Delivery Coordinator

Oracle•United States,

34d•$39,700 - $75,600

About The Position

We are seeking a service delivery and project manager to oversee account provisioning requests, coordinate the provisioning team’s daily work, and lead provisioning efforts for large requests and new market go-lives. The role works with customers, team leads, and cross-functional partners to meet service level objectives (SLOs), track project milestones, and deliver access on time.

Requirements

Experience in account provisioning, access management, or IT service delivery.
Project management experience with complex requests or go-live activities.
Ability to manage a request queue and apply SLOs consistently.
Experience facilitating daily scrums or standups and coordinating work across teams.
Experience tracking operational metrics, project milestones, and delivery risks.
Strong customer communication, organization, and escalation skills.
Familiarity with ticketing and project tracking tools.

Nice To Haves

Experience with identity and access management processes.
Experience supporting market launches, site openings, or other large operational go-lives.
Experience with capacity planning and workforce forecasting.

Responsibilities

Review incoming account provisioning requests, confirm required information and approvals, and route requests to the correct teams.
Set and maintain request due dates based on SLOs and agreed priorities.
Meet daily with the customer to review the queue, confirm priorities, and address urgent needs.
Lead daily scrums with the provisioning team, track commitments, and resolve or escalate blockers.
Manage large provisioning requests with clear plans, milestones, dependencies, risks, and status updates.
Partner with cross-functional teams on new market go-lives to track provisioning milestones and readiness.
Escalate staffing, approval, system, or other provisioning risks early enough to protect go-live dates.
Work with provisioning team leads to set productivity goals and track request volume, completion rates, turnaround time, and backlog.
Use workload and productivity trends to help team leads and management plan capacity and team growth.
Identify improvements to request intake, routing, reporting, and delivery.

Benefits

Medical, dental, and vision insurance, including expert medical opinion.
Short-term disability and long-term disability.
Life insurance and AD&D.
Supplemental life insurance for employees, spouses, and children.
Health care and dependent care Flexible Spending Accounts.
Pre-tax commuter and parking benefits.
401(k) Savings and Investment Plan with company match.
Paid time off, including flexible or accrued vacation depending on position eligibility.
11 paid holidays.
72 hours of paid sick leave upon hire, refreshed annually, with unused hours carrying over up to a 112-hour cap.
Paid parental leave.
Adoption assistance.
Employee Stock Purchase Plan.
Financial planning and group legal benefits.
Voluntary benefits including auto, homeowner, and pet insurance.