Service Deli Manager

California Fresh Market - Pismo Beach•Pismo Beach, CA

4d•$26 - $30•Onsite

About The Position

As Service Deli Manager, you'll be assisting in leading the front-end deli team and overseeing the day-to-day running of the department, including cooking, food preparation, cleaning, checking supplies and rotating food stock while supervising the department’s staff to meet objectives for sales, margin, inventory control, labor, and customer service. The Service Deli Manager is also tasked with ensuring department cleanliness, price integrity, quality control, training, merchandising, and food safety. The Service Deli Manager ensures and always sets the example of company standards, whether it is cleanliness, organization, or food quality. Other responsibilities include setting expectations for all associates to work as a team to maximize productivity and motivate others. This is a leadership position responsible for the development and operation of the team to support all factors in Service Deli operations. Food quality & food safety are critical factors in the success of the department.

Requirements

Minimum 3 year experience in high volume food preparation or equivalent experience
Minimum 3 year experience in retail deli operations or equivalent experience
Minimum 2 year experience leadership role in the food industry
Advanced knowledge of Service Deli, Bakery, & Gourmet Cheese products and ability to reference customer questions
Ability to lead a team and set the expectation for a clean, organized, and efficient Service Deli department
Strong P&L and financial acumen understanding
Possess delegation skills and clearly communicates expectations in a positive way
Leadership experience in hiring, training, evaluating, and giving directions
Proven ability to lead through influencing required.
Organized, consistently follows through on commitments
Demonstrates the ability to handle multiple demands
Communications skills – clear directions, good listener
Experience serving the public
Ability to project friendly, outgoing personality
The potential for prolonged standing, walking, squatting, and/or bending
Ability to stand for long periods
Ability to work in cold, wet conditions
Ability to read and interpret documents such as department manuals and reports
Ability to prioritize work tasks, multi-task, and maintain focus
Willingness to work weekends
Willingness and ability to learn and grow to meet the changing requirements of the job
Evening/night work may be required
Occasional high stress when dealing with systems/customers/staff, working a flexible schedule to include a variety of shifts -- afternoons, nights, weekends, and holidays
Always have a positive attitude
Understand key business standards related to food, service, and cleanliness
Problem solving – Anticipating, analyzing, and identifying problem
Continuously interacting with customers and co-workers
Ability to lift heavy boxes frequently up to 40 pounds and occasionally up to 50 pounds
Ability to walk and stand for long periods
Repetitive use - hand to finger motions, handle or feel objects, reach with hands and arms
Must be able to adjust vision to both day and night lighting and be able to focus on distant and close-range projects
Ability to remain calm under pressure and in stressful situations
Regular, predictable attendance
Travel may be required
Perform other tasks assigned by management
Assist other customers in all departments, in prompt friendly courteous manger, referring them to other staff when necessary.
Maintain department logs, cleaning schedules, safety materials, and inventory documents
Performs duties in a safe and efficient manner
Participates in training activities to increase personal skill levels, and to improve overall department processes and customer service
Meets the physical requirements to perform the job functions listed above

Nice To Haves

The employer reserves the right to revise this job description at any time and require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or the environment change.

Responsibilities

Negotiate with suppliers for favorable prices, terms, quality, and delivery
Purchase products following product selection guidelines & marketing plan
Evaluate suppliers and investigate new sources of supply
Purchase special deals and promotions. Ensure adequate and timely supply of promoted products
Ensure accurate, up-to-date prices of all products in POS system and shelf tags
Receive orders and ensure proper receiving by other staff in accordance with established procedures
Coordinate with suppliers for the handling of returns and obtaining credit for returned products
Check the load against the invoice for proper billing
Report overages and shortages to suppliers
Inspect all products for quality and condition. Identify products that are not acceptable, report to the supplier and request credit.
Put load away in designated storage area, while maintaining proper rotation and cleanliness
Date all products to assist in proper rotation
Monitor/manage daily food waste
Assist with managing inventory rotation and product storage standards
Coordinate storage of items to be returned to suppliers. See that unsellable items are properly disposed of. Keep accurate shrinkage logs.
Ensure that the department, displays, aisles, prep & storage areas are in clean, orderly conditions, meeting all health department standards.
Ensure trash is removed; sales floor and prep areas are swept and mopped daily
Perform daily cooler & sales floor temperature checks
Ensure freshness and quality through rotation of product throughout the department
Have items marked down as needed to reduce losses
Perform equipment checks to ensure department equipment is in working order, and report any issues to management
Plan attractive prepared food displays, using color and texture to enhance.
Ensure food displays are replenished, rotated, and refreshed throughout the day
Attend meetings with other departments to plan promotions and storewide merchandising opportunities
Price products to achieve margin and sales goals, while maintaining a competitive image
Ensure building and maintaining of in-store displays, according to established standards for appearance, variety and ease of shopping and stocking.
Set preparation & stocking priorities for department staff to ensure cases are fully stocked and rotated for freshness. Stock items as needed.
Ensure accurate, up-to-date uniform department signs
Visit other stores for price comparisons, products, and merchandising ideas.
Establish standards for food preparation to meet quality, pricing, margin control, and customer service goals.
Assist customers with questions in prompt friendly manner
Assist customers with special orders and oversee special orders system in the department to ensure customers receive their orders
Pass on relevant literature to staff for training and development purposes. Follow up in detail on all customer orders, requests, and staff assignments
Ensure department staff is aware of changes in policies and procedures affecting customers
Respond to department customer suggestions, comments & complaints in a reasonable manner
Always make our customers know that they are important and special, assist in any other department as needed
Answer & route phone calls
Assist in hiring qualified applicants following established policy
Directly manage the department’s schedules while following all company, state, and federal regulations
Ensure on-the-job training, conduct performance evaluations, and take disciplinary action as needed following established policies for all staff
Ensure cross-training of qualified team members to expand the operational efficiency of all shifts, including key positions within the department
Recommend pay increases within the department
Schedule hours for department within budget, and review timecards
Organize department meetings
Ensure safety training meetings and maintain records.
Provide training, supervision, and support of the department in all areas
Leads change through process, communication and most importantly by example
Delegate daily tasks and hold the team accountable for those tasks. A thorough knowledge of our recipes and food preparation procedures to effectively manage the standards with bakery team members.
Identify and solve real problems
Enforce core values
Actively manage, maintain, and enforce company safety policy, programs, and standards.
Improve team performance
Ensure and provide oversight to the department cleaning/sanitation program
Attend management meetings
Perform other tasks assigned by management
Perform Manager on Duty shifts as assigned
Assist other customers in all departments in prompt friendly courteous manner, referring them to other staff when necessary
Plan & participate in department inventories according to established policy
Maintain department logs, cleaning schedules, safety materials, and inventory documents.
Familiar with Health Department guidelines and regulations as they pertain to a grocery retail environment
Must have basic knowledge of math, weights, and measures
Participate in development of operating and capital budgets for the store.
Participate in setting sales and margin goals for the department.
Review financial reports of the department and take corrective action as needed.