SERVICE COUNTER/CLERK

The Kroger Co. • Tomball, TX

6d

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean, and fresh environment that encourages customers to return. Assist the department manager in reaching sales and profit goals and monitor established quality assurance standards. Demonstrate the Company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

The role serves customers in the meat and seafood department by answering product questions, making recommendations, fulfilling orders, and keeping merchandise fresh, correctly labeled, stocked, and inventoried. The associate follows food safety and workplace safety procedures, maintains equipment and temperature records, and reports concerns, discrepancies, accidents, and illegal activity to management. The posting notes that essential functions must be performed with or without reasonable accommodation.

Requirements

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math, including counting, addition, and subtraction.

Nice To Haves

• Retail experience.
• Ability to speak, read, and/or write a second language.

Responsibilities

• Follow local, state, and federal laws; safety and food safety regulations; and company guidelines.
• Promote trust and respect among associates.
• Make customers feel welcome and appreciated by answering questions about products sold in the department and throughout the store.
• Maintain knowledge of department products and answer questions or make suggestions.
• Inform customers about meat specials.
• Provide customers with fresh or frozen products in the correct portion size, or as close as possible to the amount ordered, to prevent shrink.
• Recommend meat and seafood products to help customers find what they want and need.
• Use meat-department equipment, including refrigerators, freezers, slicers, and ovens, according to Company guidelines.
• Prepare, package, label, and inventory ingredients in merchandise.
• Check product quality and freshness, review sell-by dates, and take appropriate action.
• Label, stock, and inventory department merchandise.
• Ensure Country of Origin Labels are correct for meat and seafood products.
• Report product ordering or shipping discrepancies to the department manager.
• Maintain a positive attitude and sense of urgency.
• Stay current with present, future, seasonal, and special advertisements.
• Maintain proper temperatures in cases and coolers and keep temperature logs.
• Comply with safety procedures, reinforce safety programs, identify unsafe conditions, and notify store management.
• Inspect equipment for preventive maintenance needs and notify the appropriate department or store manager about repairs.
• Notify management of customer or employee accidents.
• Report safety risks, issues, customer or employee accidents, and illegal activity, including robbery, theft, or fraud.
• Perform the essential functions of the position with or without reasonable accommodation.

Benefits

• Healthcare coverage, including medical, dental, vision, and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles.
• Paid time off, including holiday and sick pay based on eligibility and length of service.
• Free counseling through the Employee Assistance Program.
• Free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over the course of a career through the Continuing Education program.
• Training programs and career pathways supporting growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed