Service Counter/Clerk

Kroger•Tomball, TX

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe, clean, and fresh environment that encourages customers to return. Assist the department manager in reaching the department’s sales and profit goals and monitor established quality assurance standards. Demonstrate the Company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The role serves customers in the meat and seafood department, provides product information and recommendations, and prepares, packages, labels, stocks, and inventories merchandise. It also involves maintaining product freshness and food safety, using department equipment according to Company guidelines, monitoring temperatures, and following safety and maintenance procedures. The employee must be able to perform the essential functions of the position with or without reasonable accommodation.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Retail experience.
A second language, including speaking, reading, and/or writing.

Responsibilities

Adhere to local, state, and federal laws; safety and food safety regulations; and Company guidelines.
Promote trust and respect among associates.
Create a welcoming customer environment by answering questions about products sold in the department and throughout the store.
Maintain knowledge of department products and respond to questions or make suggestions.
Inform customers of meat specials.
Provide customers with ordered fresh or frozen products in the correct portion size, or as close as possible, to help prevent shrink.
Recommend meat and seafood products to help customers find what they want and need.
Use meat department equipment, including refrigerators, freezers, slicers, and ovens, according to Company guidelines.
Prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness; review sell-by dates and take appropriate action.
Label, stock, and inventory department merchandise.
Ensure Country of Origin Labels are correct for meat and seafood products.
Report product ordering or shipping discrepancies to the department manager.
Maintain a positive attitude and sense of urgency.
Stay current with present, future, seasonal, and special advertisements.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks, issues, customer or employee accidents, and illegal activity, including robbery, theft, or fraud.