SERVICE COUNTER/CLERK

The Kroger Co.•Seattle, WA

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe, clean and fresh environment that encourages customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor established quality assurance standards. Demonstrate the Company’s core values of respect, honesty, integrity, diversity, inclusion and safety. The role serves customers in the meat and seafood department, provides product information and recommendations, prepares and packages merchandise, and supports inventory, product freshness, food safety, and department operations. The position also involves using department equipment according to Company guidelines, maintaining required temperatures and logs, and reporting safety, product, equipment, and customer or employee issues to management.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition and subtraction.

Nice To Haves

Retail experience.
Ability to speak, read and/or write in a second language.

Responsibilities

Adhere to local, state and federal laws, safety and food safety regulations, and company guidelines.
Promote trust and respect among associates.
Create a welcoming customer environment by answering questions about products sold in the department and store.
Gain and maintain knowledge of department products and answer questions or make suggestions.
Inform customers of meat specials.
Provide customers with ordered fresh or frozen products in the correct portion size, or as close as possible, to prevent shrink.
Recommend meat and seafood items to help customers get the products they want and need.
Use meat department equipment, including refrigerators, freezers, slicers and ovens, according to Company guidelines.
Prepare, package, label and inventory ingredients in merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Label, stock and inventory department merchandise.
Ensure Country of Origin Labels are correct for meat and seafood products.
Report product ordering or shipping discrepancies to the department manager.
Display a positive attitude and sense of urgency.
Stay current with present, future, seasonal and special advertisements.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Reinforce safety programs by following safety procedures, identifying unsafe conditions and notifying store management.
Inspect equipment for preventive maintenance needs and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks, issues, accidents, and illegal activity, including robbery, theft or fraud.
Perform the essential functions of the position with or without reasonable accommodation.